Olivia Monzon
Miami,FL
Summary
Adaptable and diligent individual with keen eye for detail and positive attitude. Possesses skills such as enhancing sales through excellent customer service and efficient inventory management. Skilled in problem-solving and teamwork, demonstrated by training new employees and increasing customer satisfaction. Proficient in cashier/reception skills and maintaining cleanliness, showcasing a strong work ethic and attention to detail.
Overview
2
2
years of professional experience
Work History
Luxe Fashion
Nabila Zenny
03.2023 - 02.2024
- Maintained inventory levels, helping package orders as needed to avoid disruptions in production flow.
- Met tight deadlines by prioritizing tasks effectively and managing time efficiently.
- Increased product sales by utilizing efficient sales techniques.
- Increased customer satisfaction by providing high-quality customer service and meeting proper deadlines.
- Provided training to new employees, enhancing their skills and improving team performance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Diva's Spa
Melissa Hernandez
12.2021 - 08.2022
- Assisted in maintaining inventory levels, ensuring adequate stock of popular beverage items.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Built lasting relationships with customers
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Assisted in training new staff, sharing knowledge on spa protocols and guest service standards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Braided/Styled Hair
- Pedicure, Manicure, Facials, etc
Education
Bachelor of Science - Cosmetic Nursing
Florida International University
Miami, FL06-2028
High School Diploma -
John A Ferguson Senior High School
Miami, FL06-2024
Skills
- Reliability and punctuality
- Maintaining cleanliness
- Hand-eye coordination
- Handling materials
- Strong attention to detail
- Customer Service-oriented
- Managing inventory
- Strong work ethic
- Teamwork and communication
- Problem-solving
- Punctual and reliable
- Computer skills
Languages
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Creative Writing
- Line Dancing
- Gym Workouts
- Volunteering
- Reading
- I have a passion for photography and editing photos
- Fashion and Style
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Luxe Fashion
Nabila Zenny
03.2023 - 02.2024
Diva's Spa
Melissa Hernandez
12.2021 - 08.2022
Bachelor of Science - Cosmetic Nursing
Florida International University
High School Diploma -
John A Ferguson Senior High School
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