Olivia Moore
Alabama Aquarium at the Dauphin Island Sea Lab
Auburn,USA
1
Certification
9
years of professional experience
Customer-focused professional with extensive experience in service, cash handling, and conflict resolution. Excels in fast-paced environments, effectively de-escalating issues and resolving customer concerns. Delivers accurate service while adhering to policies and procedures, contributing to team success and enhancing customer experiences.
Work History
Docent
1 Month- Developed and implemented interactive educational programs for diverse audiences.
- Educated visitors on marine life and conservation efforts through engaging presentations.
- Helped guide new docents on presentation techniques and visitor engagement strategies.
- Conducted thorough research on marine life located inside aquarium to ensure accurate and up-to-date information was delivered during shifts.
Barista
2 Years 11 Months- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Demonstrated reliability by consistently attending scheduled shifts on time.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, a positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Strengthened customer loyalty through effective communication and problem-solving.
Barista
6 Months- Prepared and served beverages to diverse clientele, ensuring consistent quality and customer satisfaction.
- Operated system and cash register efficiently.
- Assisted in training team members on closing and opening shift procedures to maintain operational efficiency.
Veterinary Assistant
4 Years- Monitored vital signs and provided nursing care for animals.
- Assisted with routine veterinary procedures to support patient care.
- Observed animals for signs of distress or illness.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Groomed and bathed animals to maintain hygiene and appearance.
- Provided guidance to pet owners on animal health inquiries and best care practices.
- Prepared and administered diets and feedings according to instructions.
- Registered patients into a PR system.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared and administered diets and feedings to ensure proper nutrition for animals.
Cashier
1 Year 7 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with returns and refunds, resolving transaction issues to enhance customer satisfaction.
- Maintained knowledge of store promotions and highlighted sales, contributing to increased customer engagement.
- Responded promptly to customer inquiries and issues, ensuring a positive shopping experience.
- Conducted inventory counts by adding each item in stock and documenting in the the computer system.
Education
Bachelor of Science - Marine Biology
- AUSOM Scholarship Recipient
- 3.52 GPA
High School Diploma - AP course in United States History
Skills
Environmental education
Visitor engagement
Effective communication
Written communication
Critical thinking
Time management
Organizational skills
Reliability and punctuality
Work ethic and integrity
Conflict resolution
Patience and empathy
Affiliations
- National Honor Society
- Junior National Honor Society
- National Technical Honor Society
Certification
- SCUBA open water, 2021-04-01
- SCUBA advanced, 2022-04-01
- SCUBA recreational, 2022-04-01
Timeline
Docent
Alabama Aquarium at the Dauphin Island Sea Lab
05.2026 - 06.2026Read More
Barista
Starbucks
12.2022 - 11.2025Read More
Barista
Starbucks
06.2022 - 12.2022Read More
Cashier
June’s His And Hers
01.2019 - 08.2020Read More
Veterinary Assistant
Walking On The Moon Animal Hospital
06.2017 - 06.2021Read More
Auburn University
Bachelor of Science from Marine Biology
Read More
Auburn High School
High School Diploma from AP course in United States History
Read More
AWARDS
Dean’s List at Auburn University, Alabama Cattlemen’s Association - Academic Excellence