Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Olivia Moreland

Woodbrige,VA

Summary

Upbeat and reliable, with strong commitment to safety and excellent communication skills. Knowledge of water safety protocols and proficient in first aid and CPR. Dedicated to fostering safe and enjoyable aquatic environment for all participants.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard Instructor/Pool Lifeguard

Continental Pools Incorporated
05.2022 - Current
  • Provided mentorship to new and returnging lifeguards, guiding their professional growth throughout their employment.
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.
  • Enhanced overall pool safety through effective communication with staff and patrons.
  • Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
  • IASS 2024 and 2026: International Aquatic Safety School: paid recertification and networking conference for the waterpark industry
  • uplifting new lifeguards increasing confidence to proactively enforce safety rules
  • professional pool operator

Server

Olive Garden
09.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • upsell

Facility Operations Assistant

VCU RecWell
09.2023 - 05.2024
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Reported building issues to building management to reduce safety concerns.
  • Set up and broke down meeting rooms for events.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
  • initial point of contact to EMS, direction, calling, communication on the radio, updating
  • crowd control during emergencies
  • updating the lost and found system database
  • validate memberships patrons enter facility
  • complete transactions of gym memberships and day passes

Education

Bachelor of Science - Accounting

Old Dominion University
Norfolk, VA
05-2027

Skills

  • Financial statements
  • Data analysis
  • Public safety awareness
  • Financial reporting
  • General ledger management
  • Quickbooks
  • Bookkeeping knowledge
  • Physical fitness
  • Injury prevention
  • Water rescue techniques
  • First aid expertise
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Adaptability and flexibility
  • Verbal and written communication
  • Interpersonal and social skills
  • Decision-making

Accomplishments

  • Selected as mentor/trainer for new hires.
  • Consistently achieve deadlines and optimize workflow through efficient team collaboration.
  • Successfully led lifeguard and swim training classes for participants of various ages.
  • Improved customer satisfaction by resolving issues promptly.
  • Recognized by management as a lead instructor.

Certification

Ellis And Associates Inc.

  • Lifeguard Instructor (4 meters)
  • Safety & Health Instructor


Accounting

  • in progress

Timeline

Server

Olive Garden
09.2024 - 05.2025

Facility Operations Assistant

VCU RecWell
09.2023 - 05.2024

Lifeguard Instructor/Pool Lifeguard

Continental Pools Incorporated
05.2022 - Current

Bachelor of Science - Accounting

Old Dominion University

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