Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Morley

Asheville,NC

Summary

Energetic and professional customer service provider with a genuine passion for helping others. Over 5 years of industry experience has allowed me to hone my skills and become a fast learner, readily adapting to new work challenges and conditions. Committed to surpassing customer expectations and delivering exceptional service with a smile.

Overview

6
6
years of professional experience

Work History

Zipline Guide

Navitat
02.2024 - Current
  • Provided clear instructions to deliver fun and maintain safety.
  • Lead a Hike and zip tour with a group of 4-10 people for about 2 hours at a time, starting conversations and providing top notch customer service
  • Developed and monitored safety policies and procedures to facilitate safety of participants.


Server

Soprana Rooftop Cuicina
04.2024 - 09.2025
  • Cultivated warm relationships with regular customers.
  • Multitasked in a very high paced work environment.
  • Managed time effectively to ensure I could tend to each tables needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties

Server/ Host/ Runner

Papichulos
01.2023 - 07.2023
  • Prepared & Served food & drinks in an extremely fast paced environment while simultaneously managing the staff
  • Welcomed guests and seated them according to their preferences
  • Worked in the fastest environment, while remaining extremely calm and centered
  • Triple sat every shift and managed 4-6 tables at a time
  • Answered guests' questions regarding menu items and specials
  • Managed multiple tables simultaneously, ensuring each guest had a positive experience
  • Collaborated with kitchen staff to ensure timely delivery of orders
  • Maintained a clean and organized dining area at all times
  • Processed cash, check, and credit card payments
  • Assisted with setting up and breaking down of dining areas
  • Maintained knowledge of daily specials and menu items
  • Responsible for the upselling of menu items to guests
  • Optimized service quality by actively listening and responding to customer requests
  • Accurately recorded orders on POS system and cashed out customers after each meal
  • Greeted customers and offered seating options
  • Provided menu and recommended food and drink options based on customer queries

Restaurant Manager

3Natives
07.2019 - 12.2022
  • Responsible for overseeing and managing all aspects of daily restaurant operations
  • Developed and implemented strategies to improve customer service, increase profits, and boost employee morale
  • Coordinated with the kitchen staff to ensure the highest quality of food preparation and presentation
  • Developed and maintained a budget to ensure the restaurant's financial success
  • Scheduled staff, managed payroll, and conducted performance reviews
  • Engaged with guests to ensure a memorable dining experience
  • Ensured all health and safety standards were met and maintained
  • Opened and closed the shop performing all the duties
  • Counted cash drawer at the end of each shift
  • Dealt with very angry customers and maintained a calm and collected energy and found solutions to make the customers satisfied

Education

Massage And Bodywork - Massage Therapy

Center of Massage & Natural Health
Asheville, NC
02-2025

Yoga Teacher Training
Jupiter, FL
01-2020

Psychology -

Southeastern University
Lakeland, FL
12.2019

Skills

  • Service Excellence
  • Food Handling Skills
  • Financial Processing
  • Order Management
  • Food Safety Management
  • Kitchen Operations Management
  • Effective Organization
  • Functional Multitasking
  • Clear Communication
  • Collaborative Teamwork
  • Pressure Management
  • Enthusiastic Approach
  • Authenticity
  • Passion for Helping Others

Timeline

Server

Soprana Rooftop Cuicina
04.2024 - 09.2025

Zipline Guide

Navitat
02.2024 - Current

Server/ Host/ Runner

Papichulos
01.2023 - 07.2023

Restaurant Manager

3Natives
07.2019 - 12.2022

Massage And Bodywork - Massage Therapy

Center of Massage & Natural Health

Yoga Teacher Training

Psychology -

Southeastern University

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Olivia Morley