Olivia Morrison
Summerville,SC
Summary
Proven leader and efficient organizer, adept at enhancing customer satisfaction and streamlining operations. At The Blake QSL Management, I spearheaded a visitor management protocol overhaul, boosting office security and efficiency. Skilled in multitasking and team leadership, I excel in fast-paced environments, consistently achieving and surpassing goals with a keen focus on customer service excellence.
Overview
20
20
years of professional experience
Work History
Receptionist Administrator
The Blake QSL Management
08.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Increased office security by updating visitor check-in procedures and protocols.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
Lead Medication Technician
Pinewood Place
04.2021 - 04.2022
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Promoted a culture of accountability through regular audits of medication administration practices and documentation.
- Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatments.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Liaised effectively with pharmacists to clarify prescriptions, prevent potential drug interactions, or discuss alternative treatments as needed.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
Medical Assistant
First Light Home Care
10.2019 - 06.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Property Maintenance Worker
Mike Depalo
05.2013 - 09.2019
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
- Maintained detailed records of all maintenance activities, allowing for efficient planning and budgeting.
Assistant Manager
Gary Hewitt
08.2010 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Debbie Shankland
05.2004 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Pinkney BHigh
Pinckney, MI05.1995
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Appointment Scheduling
- Client Relations
- Calendar Management
- Scheduling appointments
- Visitor access management
- Confidential information management
- Office Equipment Maintenance
- Guest Relations
- Meeting Support
- Expense Tracking
- Project Coordination
- Meeting Coordination
- Mail Routing
- Facilities Management
- Fee Collection
- Travel Arrangements
- Customer Service
- Phone and Email Etiquette
- Multitasking and Organization
- Administration and Operations
- Customer Service Management
- Scheduling
- Office Management
- Inventory Management
- Team Leadership
Timeline
Receptionist Administrator
The Blake QSL Management
08.2022 - Current
Lead Medication Technician
Pinewood Place
04.2021 - 04.2022
Medical Assistant
First Light Home Care
10.2019 - 06.2021
Property Maintenance Worker
Mike Depalo
05.2013 - 09.2019
Assistant Manager
Gary Hewitt
08.2010 - 04.2013
Assistant Manager
Debbie Shankland
05.2004 - 06.2010
High School Diploma -
Pinkney BHigh
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