Olivia Mortier

Work History

Senior Pro

Maid Pro

Asheville, North Carolina

03.2018 - 12.2024

Designed and delivered presentations to senior management on current trends in the industry.
Provided technical support to staff members working with customers.
Provided guidance to clients on financial, operational and administrative matters.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Evaluated needs of departments and delegated tasks to optimize overall production.
Monitored operations and reviewed records and metrics to understand company performance.
Collaborated with internal departments to create action plans for implementing changes identified through research.
Conducted research to identify areas of improvement in services offered by the organization.
Assisted in developing policies and procedures for providing high quality customer service.
Assessed company operations for compliance with safety standards.
Implemented strategies to take advantage of new opportunities.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assisted with development of best-in-class solutions for internal and external customers.
Cultivated relationships with key stakeholders in order to increase awareness of company offerings.
Drafted proposals outlining potential solutions for addressing customer needs.
Maintained positive working relationship with fellow staff and management.
Coordinated implementation of new technological tools to improve data gathering and trend tracking.
Conducted workshops to share new information with groups and stakeholders.
Set specific goals for projects to measure progress and evaluate end results.
Researched emerging technologies that could be used to improve customer experience.
Developed and implemented new strategies for client engagement.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Audited company's legal documents to verify compliant policies and procedures.
Managed projects related to improving processes associated with delivering services or products.
Coordinated with external vendors to ensure timely delivery of services and products.
Created reports summarizing findings from customer feedback surveys.
Identified needs of customers promptly and efficiently.
Participated in brainstorming sessions aimed at generating innovative ideas for enhancing client relations.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Facilitated training sessions for new employees on company policies and procedures.
Developed training materials related to customer service initiatives.
Determined consumer needs to provide products and services appealing to larger market.
Analyzed key performance indicators to identify effective strategies.
Facilitated team meetings focused on identifying solutions to complex business issues.
Oversaw quality control to identify inconsistencies and malfunctions.
Researched areas of special expertise continuously to stay current on latest research and practices.
Analyzed company's expenditures and developed financial models.
Helped resolve problems by addressing problems analytically and with real-world data.
Analyzed data from surveys and other sources to assess customer satisfaction levels.
Worked closely with human resources to support employee management and organizational planning.
Reviewed existing processes and developed recommendations for improvement based on analysis of data collected from stakeholders.
Advised clients on best practices for achieving their goals within budget constraints.
Organized client meetings to provide project updates.
Monitored performance metrics related to customer service operations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Achieved cost-savings by developing functional solutions to problems.
Operated a variety of machinery and tools safely and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed routine maintenance and repair.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Worked with cross-functional teams to achieve goals.
Managed household errands and other essential duties.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Utilized various software and tools to streamline processes and optimize performance.
Maintained updated knowledge through continuing education and advanced training.
Completed day-to-day duties accurately and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Updated and maintained databases with current information.
Managed inventory and supplies to ensure materials were available when needed.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Recognized by management for providing exceptional customer service.

QC/Housekeeper Aide

Asheville Vacation Rentals

01.2021 - 11.2023

Checked inventory for required supplies and made lists for needed cleaning products.
Swept walkways, patios and balconies of debris on a regular basis.
Attended training sessions on proper handling of chemicals safely.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Disinfected surfaces regularly with approved chemical solutions.
Followed instructions from supervisors accurately and efficiently.
Followed safety regulations while working with hazardous chemicals or operating machinery.
Assisted in setting up conference rooms prior to events.
Reported any lost or damaged items to the supervisor immediately upon discovery.
Communicated with maintenance team on damages to repair.
Monitored cleanliness of lobby, swimming pool and other common areas.
Inspected furniture for damage or stains in between guest stays.
Inspected furniture for damages before cleaning it up.
Advised clients on best practices for achieving their goals within budget constraints.
Cultivated relationships with key stakeholders in order to increase awareness of company offerings.
Audited company's legal documents to verify compliant policies and procedures.
Designed and delivered presentations to senior management on current trends in the industry.
Analyzed key performance indicators to identify effective strategies.
Provided technical support to staff members working with customers.
Identified needs of customers promptly and efficiently.
Facilitated team meetings focused on identifying solutions to complex business issues.
Analyzed company's expenditures and developed financial models.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Researched emerging technologies that could be used to improve customer experience.
Helped resolve problems by addressing problems analytically and with real-world data.
Assisted in developing policies and procedures for providing high quality customer service.
Facilitated training sessions for new employees on company policies and procedures.
Set specific goals for projects to measure progress and evaluate end results.
Monitored performance metrics related to customer service operations.
Coordinated implementation of new technological tools to improve data gathering and trend tracking.
Assessed company operations for compliance with safety standards.
Worked closely with human resources to support employee management and organizational planning.
Determined consumer needs to provide products and services appealing to larger market.
Conducted workshops to share new information with groups and stakeholders.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Organized client meetings to provide project updates.
Collaborated with internal departments to create action plans for implementing changes identified through research.
Participated in brainstorming sessions aimed at generating innovative ideas for enhancing client relations.
Managed projects related to improving processes associated with delivering services or products.
Evaluated needs of departments and delegated tasks to optimize overall production.
Researched areas of special expertise continuously to stay current on latest research and practices.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Conducted research to identify areas of improvement in services offered by the organization.
Implemented strategies to take advantage of new opportunities.
Coordinated with external vendors to ensure timely delivery of services and products.
Reviewed existing processes and developed recommendations for improvement based on analysis of data collected from stakeholders.
Analyzed data from surveys and other sources to assess customer satisfaction levels.
Drafted proposals outlining potential solutions for addressing customer needs.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Provided guidance to clients on financial, operational and administrative matters.
Developed training materials related to customer service initiatives.
Created reports summarizing findings from customer feedback surveys.
Assisted with development of best-in-class solutions for internal and external customers.
Maintained positive working relationship with fellow staff and management.
Oversaw quality control to identify inconsistencies and malfunctions.
Developed and implemented new strategies for client engagement.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked with cross-functional teams to achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Completed routine maintenance and repair.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Completed day-to-day duties accurately and efficiently.
Managed household errands and other essential duties.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory and supplies to ensure materials were available when needed.
Exceeded customer satisfaction by finding creative solutions to problems.
Operated a variety of machinery and tools safely and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Maintained updated knowledge through continuing education and advanced training.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Monitored operations and reviewed records and metrics to understand company performance.

Summary

Overview

Work History

Senior Pro

QC/Housekeeper Aide

Education

High School Diploma -

Skills

Timeline

Similar Profiles

Jessica WelshJessica Welsh

Maria Fernanda Lozada MaldonadoMaria Fernanda Lozada Maldonado

Michael HendersonMichael Henderson