Olivia Motsinger
Kalamazoo,MI
Summary
Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in customer relations and analyzing documentation, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
strong focus on achieving objectives.
Overview
9
9
years of professional experience
Work History
Bookseller
Bookbug
08.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
TUITION, RESIDENCY, AND FEES SPECIALIST; SCHOOL CERTIFYING OFFICIAL
University of Kansas
07.2021 - 03.2023
- Solved complex problems without supervision
- Provided direct customer service for students, parents, and staff
- Point of contact for, on average, 200+ Veterans Affairs (VA) inquiries regarding student status
- Collaborated with VA on students' behalf to update and amend tuition errors
- Worked as reviewer and processor for all residency, tuition, and veterans documents and forms
- Generated multiple weekly reports
- Understood and explained all residency, tuition, and VA policies
- Served as in-person liaison for weekly orientation for prospective students
- Trained new employees on processes and procedures
- Due to staffing needs, took on additional responsibilities and received promotion during probationary period
- Sole responsibility of departmental email inquiries, referrals and solutions
- Advocated on students' behalf with other departments in regards to fee petitions and other tuition situations
- Worked closely with other internal departments, serving as the direct point of contact for all parent inquiries regarding residency, tuition, or VA
- Calculated tuition and fees after add/drop period for all veteran students, including all schedule changes throughout term which affect total tuition paid by VA
- Provided formal documentation to other Kansas institutions regarding dual-enrolled students, coordinating VA Benefits with both institutions
- Communicated between current students, KU advisors, and other Kansas institutions regarding VA-qualifying courses for dual-enrolled students
JAZZ LIBRARIAN/ASSISTANT
University of Central Missouri
08.2018 - 08.2020
- Provided customer support for students, faculty, and visitors through tours or email correspondence
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Supported work of professors by coordinating resources, documents and staff to meet challenging deadlines
- Interacted proactively with supervisor and addressed escalated issues immediately
- Purchased, distributed and arranged supplies to meet routine operational needs
- Maintained an inventory of contents for the music and archives collections in the Jazz Library
FEE COLLECTOR
Clay County Parks
04.2016 - 05.2017
- Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Worked closely with office staff to assist customers
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Helped customers find specific products, answering questions and offering advice
UMPIRE
Smithville Baseball League
04.2016 - 08.2016
- Managed behavior of players, coaches and crowd to facilitate gameplay
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators
- Adhered to and enforced game rules and regulations
- Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints
- Fostered sportsmanship among players and coaches to minimize in-game conflict
- Reacted to complex game situations quickly and effectively
Education
Bachelor of Arts - Music, Psychology
University of Central Missouri
Warrensburg, MO01.2020
High School Diploma -
Smithville High School
Smithville, MO01.2017
Skills
- Strong Leadership
- Quick learner
- Organized
- Time management
- Detail-oriented
- Courteous demeanor
- Dependable and reliable
- Determined
- Multitasker
- Customer service-oriented
- Documentation management
Communityserviceactivities
Big Brothers Big Sisters of America, Coordinated collaborated charity event with University
Awards
- Wind Ensemble Award 2019-2020
- Jazz Ensemble Scholarship 2018-2020
- Marching Band Scholarship 2017-2019
- Music Merit Scholarship 2018-2020
- Red and Black Scholarship 2017-2020
- Festival of Champions Award 2019-2020
- Dean's List, 2017-2020
Training
- Building Supportive Communities Harassment Prevention, 04/01/22
- Diversity and Inclusion, 01/01/22
- Safe Zone, 09/01/21
- Security Awareness, 10/01/21
- Preventing Harassment and Discrimination Refresher, 09/01/21
- Monthly SCO VA Training, 08/01/21 - 07/01/22
Coursework
Jazz Ensemble I, Symphonic Wind Ensemble - principal euphonium, Marching Band - Drum major, Piano Techniques, Woodwinds Techniques, Brass Techniques, String Techniques, Trombone Lessons, Euphonium Lessons, Guitar Lessons, Introduction to Music Education, Introduction to Teaching Profession, Fundamentals of Conducting, Introduction to English Language Learners and Culture, Education of Exceptional Child, Marching Band Techniques, Music of the World's Cultures, Music of the Common Practice Era, Music Since 1900, Aural Training, Music Theory, Computer Music Notation, Audio and Acoustics, Managing Information Using Computer Applications, Public Speaking
Timeline
Bookseller
Bookbug
08.2024 - Current
TUITION, RESIDENCY, AND FEES SPECIALIST; SCHOOL CERTIFYING OFFICIAL
University of Kansas
07.2021 - 03.2023
JAZZ LIBRARIAN/ASSISTANT
University of Central Missouri
08.2018 - 08.2020
FEE COLLECTOR
Clay County Parks
04.2016 - 05.2017
UMPIRE
Smithville Baseball League
04.2016 - 08.2016
High School Diploma -
Smithville High School
Bachelor of Arts - Music, Psychology
University of Central Missouri
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