Olivia Muhando

Motivated and compassionate nursing school applicant with a strong foundation in customer service, communication, and problem-solving. Experienced cashier known for excellence in customer service, accurate cash handling, and effective conflict resolution. Adept at building rapport, responding calmly under pressure, and delivering patient-centered support—skills that translate directly into safe, empathetic nursing care. Highly detail-oriented, reliable, and dedicated to contributing to a collaborative healthcare environment while advancing clinical knowledge and hands-on skills.

Undergraduate Clinical Practicum Student — Summit Speech School, New Providence, NJ

January 2018 – May 2018

• Supported speech-language therapy services for children ages 0–6 with varying degrees of hearing loss, including those using cochlear implants, hearing aids, and FM systems.
• Assisted supervising Speech-Language Pathologists in implementing individualized therapy plans targeting receptive and expressive language, auditory discrimination, articulation, and early literacy skills.
• Facilitated auditory-verbal therapy (AVT)–based learning activities to promote listening, language development, and speech clarity in children with hearing differences.
• Utilized visual supports, multimodal communication strategies, and play-based interventions to enhance engagement and learning.
• Observed and documented client progress, behavioral responses, and emerging communication skills under the direction of licensed SLPs.
• Collaborated with multidisciplinary team members—including teachers of the deaf, audiologists, and support staff—to reinforce therapy goals across classroom settings.
• Engaged with families during sessions to support carryover strategies and strengthen parent education on communication techniques.
• Demonstrated patience, cultural sensitivity, and adaptability when working with children with diverse communication needs.

Undergraduate Speech-Language Pathology Clinical Student - Montclair Speech Therapy – Montclair, NJ

September 2018 – January 2019 

• Provided supervised speech and language therapy support to pediatric and adult clients within the Montclair SLP Clinic, assisting with articulation, language, cognitive-communication, and social communication goals.
• Conducted structured observations of diagnostic evaluations, including oral-mechanism examinations, language samples, fluency assessments, and AAC device use.
• Assisted supervising SLPs in preparing therapy materials, implementing treatment plans, and documenting client performance using evidence-based strategies.
• Utilized therapeutic communication skills to build rapport with clients and families, promoting comfort, engagement, and trust during sessions.
• Collaborated with clinical supervisors and interdisciplinary partners to support clients with autism spectrum disorder, expressive/receptive language disorders, articulation deficits, and neurological impairments.
• Maintained accurate session notes, progress tracking, and HIPAA-compliant documentation while demonstrating professionalism and attention to detail.
• Observed client-centered care practices that emphasized communication access, cultural sensitivity, and individualized treatment planning.
• Gained hands-on experience with real-world clinical reasoning, patient education, and empathetic communication—skills directly transferrable to nursing care.

• Basic Life Support (BLS) Certification — American Heart Association (AHA), Expires: November 2026