- Crafting and DIY Projects
- Fashion & Design
- Interior Design
- Music
- Animal Care
- Enjoy participating in working out for overall physical and mental well-being
Olivia Muller
Jersey City,NJ
Summary
Skilled in customer interactions and service solutions, excelling in team collaboration and adapting to changing needs while maintaining a strong focus on achieving efficient and empathetic service. Background in the bridal industry, honing skills in creating personalized and memorable experiences for clients. Commitment to team collaboration and achieving results ensures seamless coordination and customer satisfaction. Expert in fashion consultation and client relationship management, with a flexible approach to adapt to evolving needs. Recognized for keen attention to detail, consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bridal Stylist
Lovely Bride NYC
02.2025 - Current
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
Customer Success Specialist
Thoughtly
07.2024 - 02.2025
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency within the Customer Success team.
- Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
Server
Jimmy Buffett's Margaritaville-Fort Myers Beach, FL
02.2024 - 07.2024
- As a dedicated and efficient team member at La De Dah restaurant within Margaritaville Resort on Fort Myers Beach, I have quickly excelled in my role over the past several months
- My responsibilities include providing exceptional customer service, ensuring smooth daily operations, and maintaining a clean and welcoming environment
- My ability to swiftly learn and adapt has contributed significantly to the positive dining experiences of our guests.
Server
Flagship On The Fox-Saint Charles, IL
01.2022 - 01.2024
- My dedication to providing exceptional service is reflected in positive customer reviews, and customer requests
- Proficient in managing a high-volume dining environment, adept at multitasking, and ensuring timely and accurate order delivery
- Demonstrated excellence in upselling and promoting menu items, contributing to increased revenue
- Proven ability to foster positive customer relationships through attentive service and problem resolution
Assistant Manager/Server
Alley 64-Saint Charles, IL
12.2020 - 01.2022
- Diligent Assistant Manager at Alley 64, overseeing bar and restaurant operations
- Adept at making prompt and independent decisions, with a keen understanding of customer interactions
- Cultivated strong relationships with regular patrons, contributing to a welcoming and enjoyable atmosphere.
Receptionist and Administrative Assistant
Leann's Nails Spa
04.2018 - 01.2019
- While being a receptionist, I answered the phone to customers, scheduled appointments, cleaned, made customers feel welcomed, and gave customers beverages when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate's degree - Fashion Merchandising
Elgin Community College
05.2023
High school diploma or GED -
St Charles East High School
05.2021
Skills
- Organizational Skills
- Receptionist
- Customer Service Representative
- Client relationship building
- Exceptional communication
- Cash Handling
- Strong fashion sense
- Leadership
- Color theory
- Sales
- Modeling
- Fashion styling (5 years)
- Upselling
Certification
- First Aid Certification
- Food Handler Certification
- Driver's License
Interests
Timeline
Bridal Stylist
Lovely Bride NYC
02.2025 - Current
Customer Success Specialist
Thoughtly
07.2024 - 02.2025
Server
Jimmy Buffett's Margaritaville-Fort Myers Beach, FL
02.2024 - 07.2024
Server
Flagship On The Fox-Saint Charles, IL
01.2022 - 01.2024
Assistant Manager/Server
Alley 64-Saint Charles, IL
12.2020 - 01.2022
Receptionist and Administrative Assistant
Leann's Nails Spa
04.2018 - 01.2019
High school diploma or GED -
St Charles East High School
Associate's degree - Fashion Merchandising
Elgin Community College
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