Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Olivia Murray

Olive Branch,MS

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's
Olive Branch, MS
12.2021 - Current
  • Inspected work areas regularly for cleanliness and organization standards.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Assisted in resolving escalated customer service issues in a timely manner.

Team Member

Chick-fil-A
Olive Branch, MS
01.2022 - 02.2022
  • Monitored expiration dates on food items for freshness assurance.
  • Provided customer service support to ensure satisfaction.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to achieve project milestones within set deadlines.

Education

Certification in Phlebotomy - Phlebotomy

Delta Technical College
Horn Lake, MS
11-2024

High School Diploma -

Desoto Central High School
Southaven, MS
05-2023

Skills

  • Quality Assuranc
  • Employee Training
  • Handling Customer Complaints
  • Staff Motivation

Affiliations

  • I volunteered at a church in the children's room
  • Played softball most of my childhood

Timeline

Team Member

Chick-fil-A
01.2022 - 02.2022

Shift Manager

McDonald's
12.2021 - Current

Certification in Phlebotomy - Phlebotomy

Delta Technical College

High School Diploma -

Desoto Central High School

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Olivia Murray