Olivia Myers
Las Vegas,NV
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist Development Leader
Abby Connect
05.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered consistent ROI by maintaining a keen focus on KPIs throughout the course of each project or campaign lifecycle.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained and mentored over 24 new receptionists hired to fulfill various roles.
Receptionist
Abby Connect
11.2022 - 05.2024
- Enhanced customer satisfaction by promptly answering and directing up to 300 incoming calls daily to appropriate departments.
- Contributed to team efficiency by actively participating in weekly meetings, sharing best practices, and collaborating on process improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
Shift Supervisor
Arula
03.2022 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Boosted sales performance by 2 implementing effective visual merchandising and store layouts.
Sales Representative
H&M Hennes & Mauritz
03.2020 - 03.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
Education
Associate of Arts - Communications And Public Relations
College of Southern Nevada
Las Vegas, NV05.2027
Skills
- Organization skills
- Time management
- Active listening
- Telephone skills
- Data entry
- Team leadership
- Customer service
- Call center management
- Critical thinking
Timeline
Receptionist Development Leader
Abby Connect
05.2024 - Current
Receptionist
Abby Connect
11.2022 - 05.2024
Shift Supervisor
Arula
03.2022 - 11.2022
Sales Representative
H&M Hennes & Mauritz
03.2020 - 03.2022
Associate of Arts - Communications And Public Relations
College of Southern Nevada
Similar Profiles
Milagros PulidoMilagros Pulido
Receptionist at Abby ConnectReceptionist at Abby Connect
Summer AcevedoSummer Acevedo
Receptionist at Abby ConnectReceptionist at Abby Connect
Rene PayanRene Payan
Client Success Manager at Abby ConnectClient Success Manager at Abby Connect
Taylor EwingTaylor Ewing
Assistant Director of Supply Chain at MountainView Hospital (HCA)Assistant Director of Supply Chain at MountainView Hospital (HCA)
HEATHER WEBSTERHEATHER WEBSTER
Digital Media Supervisor at Ocean Media, Inc.Digital Media Supervisor at Ocean Media, Inc.