Olivia Najera
Maricopa,AZ
Summary
Delivered a consistent, high-quality dining experience. Led to positive customer reviews. Ensured next day’s staff arrives to a clean restaurant. Thrives in high-pressure situations. Customer-driven Server/Busser. Quickly resolved issues. Skilled in multitasking. Handled special requests effectively. Enthusiastic Server/Busser. Created welcoming atmospheres. Adept at making fast decisions. Refilled drinks in a timely manner. Increased positive customer feedback. Collaborative Server/Busser. Maximized guest satisfaction during events. Proactive team member. Proactive during slow periods.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Busser
Sheraton Grand at Wild Horse Pass
03.2022 - 04.2025
- Handled special request orders
- Aided in the breakdown of tables after closing
- Addressed special requests and dietary needs
- Successfully handled large group reservations
- Maintained a professional demeanor
- Refilled water for guests
- Ensured allergen warnings were communicated proactively to guests
- Worked in a team environment
- Received and greeted customers warmly
- Proactively assisted servers
- Prepared tables for unexpected large group arrivals
- Recognized in [Year]
- Utilized organizational skills
- Ensured smooth and timely service during peak hours
- Worked closely with kitchen staff
- Reduced dish errors
- Maintained cleanliness of the dining space
- Enhanced communication with the kitchen team
- Worked with front and back-of-house staff
- Collaborated with kitchen staff and bartenders
Bar attendant/cashier/customer services
Courtyard by Marriott
03.2015 - 03.2021
- Coordinated efficiently between departments during rush periods
- Addressed dietary restrictions and special orders
- Collaborated with cross-functional teams
- Led cross-training sessions
- Ensured customer expectations were met
- Contributed to team development
- Accurately timed food preparation
Education
High School -
Escuela Adolfo López Mateos
Mexico CityGED -
ENGLISH TUTOR ACADEMY
Mesa, AZSkills
- Engaging with customers to enhance dining experience
- Knowledge of safe food handling and sanitation practices
- Adapting to changing customer demands or special requests
- Effective communication with patrons and staff
- Collaborative teamwork with servers, kitchen, and bar staff
- Receiving and processing payments accurately
- Clear and frequent communication with kitchen and bar teams
- Assisting with special events and private functions
- Maintaining dining area cleanliness and organization
- Quick decision-making under pressure
- Efficient use of reservation and seating management tools
Accomplishments
- Participated in bar and kitchen staff training sessions to maintain up-to-date knowledge of all offerings, leading to an increase in cross-departmental communication efficiency.
- Responded promptly to requests for additional services, ensuring smooth service flow, and increasing customer satisfaction by [100]%.
Certification
Tips training
Handlers food card
Timeline
Server/Busser
Sheraton Grand at Wild Horse Pass
03.2022 - 04.2025
Bar attendant/cashier/customer services
Courtyard by Marriott
03.2015 - 03.2021
High School -
Escuela Adolfo López Mateos
GED -
ENGLISH TUTOR ACADEMY
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