OLIVIA NAKIYUNJU
Colorado,United States of America
Summary
Dynamic and skilled waitress with a proven ability to thrive in fast-paced environments while consistently meeting demanding sales, service, and quality objectives. Expertise in adapting to evolving menus and policies, along with a strong talent for effectively resolving customer issues. Recognized as an analytical problem-solver, proficient in time management and preparing for future guests through efficient side work. Currently pursuing a career in the healthcare sector, having obtained both Nursing Assistant and CNA certifications, eager to leverage skills and experience in a new professional setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DELI COOK
City Market Co-op
06.2025 - Current
- Prepared and assembled high-quality deli products to meet customer demands.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance protocols.
School Bus Monitor
STA
09.2025 - 12.2025
- Supervised student behavior on school buses to ensure safety and compliance with regulations.
- Assisted students with special needs, providing support during transportation and maintaining a positive environment.
- Communicated effectively with parents and school staff regarding student issues or concerns during transit.
- Conducted pre-ride inspections of buses to identify safety hazards and maintain operational readiness.
Waitress
Gateway Canyons and Spa
03.2024 - 11.2024
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Processed cash, credit card and voucher payments using POS terminals.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Anticipated and addressed guests' service needs.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
Cashier
Nando's
03.2021 - 12.2023
- Packed purchased items properly to prevent damage to delicate products.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained clean, tidy and organized checkout areas.
- Implemented upselling techniques, applying knowledge about customer purchases to recommend catered products.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
Food Runner/Waitress
Shakespeare And Co.
05.2017 - 10.2020
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Performed additional tasks to keep dining room running smoothly.
- Helped bar teams finish preparations for various drinks such as adding toppings to coffees and blending cocktails.
- Ensured customers stayed satisfied by proactively checking in throughout service and asking for feedback during payment.
- Ensured food stayed in-line with food safety standards before delivery by quality checking meals and taking temperature when required.
- Removed dirty dishes, glasses and cutlery from tables after customer use.
- Checked in with customers throughout meals, taking additional orders or refilling drinks when required.
- Communicated food and drink orders to chefs, including customer's special requirements and dietary needs.
- Stayed up to date in menu developments by attending staff meetings and reading menus.
Education
Hotel Management -
YMCA Comprehensive Institute
Kampala, Uganda03.2017
NURSE ASSISTANT - Health Care Management
WESTERN COLORADO AREA HEALTH
Grand Junction, CO01-2026
Skills
- Order taking
- Service upselling
- Customer order recording
- Alcohol licensing laws and compliance
- Customer greeting
- Cash and credit transactions
- Menu memorization
- Beverage upselling
- Positive and approachable
- Health and safety awareness
- Menu knowledge
Certification
- Licensed NURSING ASSISTANT - 01/2026
- HEALTH CARE Training - [Timeframe]
Languages
English
Luganda
Travelling
Listening to music
Interests
- Order taking
- Service upselling
- Customer order recording
- Alcohol licensing laws and compliance
- Customer greeting
- Cash and credit transactions
- Menu memorization
- Beverage upselling
- Positive and approachable
- Health and safety awareness
- Menu knowledge
Timeline
School Bus Monitor
STA
09.2025 - 12.2025
DELI COOK
City Market Co-op
06.2025 - Current
Waitress
Gateway Canyons and Spa
03.2024 - 11.2024
Cashier
Nando's
03.2021 - 12.2023
Food Runner/Waitress
Shakespeare And Co.
05.2017 - 10.2020
Hotel Management -
YMCA Comprehensive Institute
NURSE ASSISTANT - Health Care Management
WESTERN COLORADO AREA HEALTH