Olivia Natale
Las Vegas
Summary
Resourceful professional with background in recreational protective services, known for high productivity and efficiency in task completion. Skilled in emergency response, risk management, and public safety protocols. Excel at communication, teamwork, and problem-solving to ensure safety and satisfaction in recreational environments.
Overview
7
7
years of professional experience
Work History
Lifeguard
LIFETIME FITNESS
Las Vegas
01.2023 - Current
- Enforced pool rules among swimmers and patrons to ensure a safe swimming environment.
- Conducted pool opening and closing duties.
- Communicated effectively with fellow employees and patrons to enhance safety and service.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
- Monitored pool to identify individuals in distress or other emergency situations.
- Administered CPR, first aid, and AED during emergencies, ensuring timely response to critical situations.
- Actively participated in periodic drills involving simulated rescue scenarios.
Customer Service Advocate
TARGET
Las Vegas
07.2021 - 12.2022
- Provided excellent customer service and support to customers by responding promptly to inquiries, resolving issues and managing expectations.
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person.
- Developed proactive strategies to address customer needs, resulting in improved satisfaction levels.
- Developed strong customer relationships and loyalty through effective communication.
- Utilized problem-solving techniques to identify root causes of customer complaints and implement effective solutions.
- Conducted training sessions for new hires on customer service best practices, enhancing team readiness and service quality.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Remained open to feedback from supervisor and peers to build and improve skill set.
Lifeguard
Desert Breeze Aqutic Center
Las Vegas
05.2019 - 09.2020
- Administered first aid and responded to emergencies, ensuring quick recovery and safety for all patrons.
- Monitored pool area, ensuring safety and compliance with regulations to protect patrons.
- Conducted safety drills, maintaining readiness for emergencies and reinforcing safety protocols.
Education
High School Diploma -
Desert Rose High School
Las Vegas, Nevada03-2021
Skills
- CPR Certified
- First Aid
- First Aid Training
- Emergency Response
- Safety Awareness
- Physical Fitness
- Team Collaboration
- Conflict Management
- Conflict resolution
Volunteer Experience
Volunteer, The Animal Foundation, Las Vegas, Nevada, 03/01/24-05/12/24, Cleaning up after the animals in the shelter., Working on ways to decrease FAS (fear anxiety and stress) so animals can live comfortably and fear free during their time in the shelter., Working on finding foster homes for the animals and or adoptions.
Timeline
Lifeguard
LIFETIME FITNESS
01.2023 - Current
Customer Service Advocate
TARGET
07.2021 - 12.2022
Lifeguard
Desert Breeze Aqutic Center
05.2019 - 09.2020
High School Diploma -
Desert Rose High School