Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Neuburger

Republic,MO

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Customer Service, Packing and Shipping, Collections

Rapid Ship Republic
01.2023 - Current
  • Main focus is on creating a positive customer service connection
  • Manage daily task, and paperwork
  • Manage all auctions and collections of payments
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Insurance Service Rep I

Mercy Hospital Post-Acute Ambulance Services
09.2022 - 12.2022
  • Streamlined claim processing for improved efficiency by effectively managing documentation and correspondence.
  • Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
  • Ensured regulatory compliance by staying updated on industry standards and changes in state laws pertaining to insurance practices.
  • Reduced processing time by efficiently maintaining organized records of client communications and transactions.

Patient Services Agent II

Mercy Hospital Contact Services
07.2022 - 09.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Corporate Group Sales Manager

Greyhound Bus Lines
09.2013 - 02.2021
  • Collaborated cross-functionally within the organization to develop targeted marketing materials tailored for corporate groups.
  • Developed customized proposals tailored to the unique needs of each prospect, effectively illustrating the value offered by the company''s services.
  • Leveraged industry knowledge to provide valuable insights during contract negotiations, securing favorable terms for both parties involved.
  • Conducted regular reviews of account portfolios, assessing risk factors and opportunities for upselling or expanding services offered to existing clients.

Education

No Degree - Business Management

Ozarks Technical Community College
Springfield, MO

Diploma - General Education

Parkview High School
Springfield, Mo
05.2005

Skills

  • Proficient in Microsoft Word
  • Operational efficiency management
  • Analytical problem-solving
  • Sales operations management
  • Prioritization and organization
  • Value-based pricing analysis
  • Strong focus on accuracy
  • Proficient in task prioritization
  • Reliable and accountable
  • Flexible problem-solving
  • Optimistic outlook
  • Effective team collaboration
  • Customer engagement

Timeline

Customer Service, Packing and Shipping, Collections

Rapid Ship Republic
01.2023 - Current

Insurance Service Rep I

Mercy Hospital Post-Acute Ambulance Services
09.2022 - 12.2022

Patient Services Agent II

Mercy Hospital Contact Services
07.2022 - 09.2022

Corporate Group Sales Manager

Greyhound Bus Lines
09.2013 - 02.2021

No Degree - Business Management

Ozarks Technical Community College

Diploma - General Education

Parkview High School

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Olivia Neuburger