Olivia Newton
Black Hawk,South Dakota
Summary
Dynamic and results-driven professional with extensive experience in customer service and event coordination at Holiday Inn Express. Proven ability in conflict resolution and billing management, consistently enhancing guest satisfaction. Recognized for effective team leadership and maintaining high standards in facilities maintenance, ensuring seamless operations and memorable experiences. Experienced Front Desk Agent with a background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made a significant impact in previous roles by implementing innovative solutions for improved guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Rushmore South
Rapid City, SD
08.2024 - Current
- Resolved customer complaints promptly and courteously.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered telephones and greeted visitors to assist, answer questions, and direct them.
- Computed bills, collected payments, and made change for guests.
- Verified the accuracy of room rates and other charges during the check-in process.
- Stayed current on the hotel's promotions, discounts, packages, and offers.
- Provided customer service regarding billing inquiries.
- Researched and resolved billing disputes with vendors.
- Managed claims processing, billing, and account reconciliations.
- Investigated customer complaints concerning billing or service issues.
Banquet Captain
Spearfish Canyon Lodge
Spearfish, SD
05.2023 - 08.2024
- Resolved guest complaints to maintain complete customer satisfaction.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Processed cash and credit card payments accurately and efficiently.
- Designed wedding details for couples.
- Created communication sheets for staff to follow timelines.
- Created wedding arches and wedding pieces that were personalized for the couple.
- Ran events to help bring in more income and people to
FRONT DESK RECEPTIONIST
Holiday Inn And Express
Chadron, NEBRASKA
08.2022 - 05.2023
- Answered questions about the company location and hours of operation.
- Assisted with the completion of forms or sign-in procedures.
- Documented and distributed messages to support timely communications.
- Welcomed on-site visitors and directed them to the appropriate personnel.
- Maintained cleanliness and organization of public areas and conference rooms.
- Communicated with maintenance personnel to report facility issues.
WEDDING SERVER
Prairie Berry Winery
Hill City, SOUTH DAKOTA
05.2021 - 08.2022
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
- Stocked service stations with items such as ice, napkins or straws.
- Recorded amounts and types of special food items served to customers.
- Determined where patients and patrons would like to eat meals and helped them get situated.
- Monitored food preparation and serving techniques to ensure that proper procedures were followed.
- Met deadlines while maintaining high-quality deliverables.
- Provided product information and resolved concerns to assist customers.
JOBSITE MANAGER
The Big Event At Chadron State College
Chadron, NEBRASKA
09.2019 - 04.2021
- My responsibilities were finding people in the community that wanted jobs around their house done.
- I also created events for the community for information on what The Big Event does for the community.
- Rising sophomore award for community engagement at Chadron State College
GAME DAY OPERATIONS INTERN
Rapid City Rush Hockey
Rapid City, SOUTH DAKOTA
02.2019 - 05.2019
- Creating schedules for everyone on game day.
- Hosting meetings an hour prior to the start of the game so the last-minute details are smoothed out.
- Locate fans that were selected for the half-time game operations.
- Direct players and fans to meet and greets after the game if that was on the agenda for the day.
Education
BACHELOR'S DEGREE - COMMUNICATIONS IN PUBLIC RELATIONS
Chadron State College
Chadron, NE05-2023
Skills
- Telephone Etiquette
- Front Desk Operations
- Visitor and Customer Relations
- Positive attitude and energetic
- Personnel Management
- Billing management
- Customer service
- Payment processing
- Conflict resolution
- Communication skills
- Event coordination
- Time management
- Sales promotions
- Facilities maintenance
- Team leadership
- POS systems
- Stress management
- Problem-solving
Awards
Rising sophomore award for community engagement at Chadron State College
Affiliations
- Certificate for outstanding work in communication.
Timeline
Front Desk Agent
Holiday Inn Express Rushmore South
08.2024 - Current
Banquet Captain
Spearfish Canyon Lodge
05.2023 - 08.2024
FRONT DESK RECEPTIONIST
Holiday Inn And Express
08.2022 - 05.2023
WEDDING SERVER
Prairie Berry Winery
05.2021 - 08.2022
JOBSITE MANAGER
The Big Event At Chadron State College
09.2019 - 04.2021
GAME DAY OPERATIONS INTERN
Rapid City Rush Hockey
02.2019 - 05.2019
BACHELOR'S DEGREE - COMMUNICATIONS IN PUBLIC RELATIONS
Chadron State College
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