Olivia Ngo
San Jose,CA
Summary
Dynamic and dependable, with a proven track record at SkyHead Spa for enhancing customer satisfaction through exceptional service and maintaining a welcoming environment. Excelled in multitasking and problem-solving, demonstrating top-notch organization and communication skills. Achieved a significant improvement in client relations and operational efficiency.
Overview
1
1
year of professional experience
Work History
Receptionist
SkyHead Spa
04.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front of House Employee
Paris Baguette
08.2023 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Associate of Science - Pharmacy Technician
Mission College
Santa Clara, CA05-2025
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Multitasking
- Problem-solving abilities
- Dependability
- Customer Satisfaction
- Critical Thinking
- Reliability
- Detail Oriented
- Flexibility
Timeline
Receptionist
SkyHead Spa
04.2024 - 10.2024
Front of House Employee
Paris Baguette
08.2023 - 04.2024
Associate of Science - Pharmacy Technician
Mission College
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