Olivia N. Maxam
New Port Richey
Summary
Dedicated healthcare professional with a Master’s degree and 29 years of diverse experience, including 19 years as a Registered Nurse, specializing in patient-centered care across various settings. Expertise includes charge nursing in an Obstetrics unit, nurse management in a busy OB-GYN office, and case management for high-risk obstetrical patients and population health members. Proven track record in managing care for patients in the Neonatal Intensive Care Unit and throughout all stages of pregnancy, along with providing education and support for high-risk obstetrical patients in home health. Strong leadership skills foster effective nursing teams while utilizing established healthcare protocols to enhance patient outcomes and promote staff training and development in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Manager
CENTENE CORPORATION
01.2024 - Current
- For Ambetter, accepts the responsibility of assessing OB member’s current risk and health status during their pregnancy. Duties included but not limited to: Developing a plan of care collaboratively with members to assist them in having the best possible outcomes through their pregnancy and birth experience, coordinate and refer member for goods and services as needed throughout pregnancy, educate and follow up with member throughout their pregnancy and immediate postpartum period with any questions or concerns they may have, encourage members to meet HEDIS measures. Duties included but not limited to:
- Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome.
- Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs
- Identifies problems/barriers to care and provide appropriate care management interventions
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services
- Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals
- Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate
- Facilitate care management and collaborate with appropriate providers or specialists to ensure member has timely access to needed care or services
- Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner
- Developed individualized care plans to enhance patient outcomes and ensure effective resource allocation.
- Collaborated with multidisciplinary teams to coordinate services and improve patient care delivery.
- Assessed client needs through comprehensive evaluations, ensuring timely access to necessary health services.
- Implemented quality assurance protocols to monitor compliance with regulatory standards and improve service efficiency.
- Trained and mentored new care managers, fostering a collaborative environment focused on continuous improvement.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Enhanced patient care by developing and implementing individualized care plans.
OB Nurse Supervisor
GREEN KEY RESOURCES
01.2023 - 01.2023
- Assisted in managing a busy ob-gyn back office with 6 providers and 12 support staff. Supported patient healthcare and satisfaction by overseeing clinical processes and workflows. Aided medical assistants and providers with patient care, including diabetes education, pregnancy counseling, and referrals to maternal-fetal medicine. Helped manage payroll, scheduling, and PTO for clinical staff. Provided coaching for clinical staff and contributed to clinical improvement initiatives for the company.
- Oversaw daily scheduling and operational management of a high-volume OB/GYN office with six providers and twelve medical assistants.
- Oversaw management of equipment floor stock, medications, and daily autoclave operations.
- Oversaw scheduling of PTO for staff payroll, ensuring compliance and accuracy.
- Facilitated triage of patient calls to enhance service delivery and support patient needs.
- Facilitated learning and troubleshooting of electronic medical records system for team members.
- Oversaw nursing staff to ensure compliance with best practices and regulatory standards.
- Developed training programs for new nurses, enhancing team competency and performance.
- Coordinated patient care activities, optimizing workflow and improving service delivery efficiency.
- Conducted regular performance evaluations, fostering professional growth and accountability among team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
- Ordered supplies to maintain effective inventory levels.
- Championed the integration of new technology into daily workflows by leading demonstrations, troubleshooting issues as needed, and offering support during the transition phase.
- Trained, evaluated and coached clinical staff to improve performance.
- Maintained compliance with regulatory standards through diligent monitoring and prompt resolution of identified issues.
OB Nurse Manager
TAMPA FAMILY HEALTH CENTER
01.2022 - 01.2023
- Directed daily operations of a high-volume ob-gyn office with 4 providers and multiple support staff. Oversaw patient healthcare and satisfaction by optimizing clinical processes and workflows. Collaborated with providers to enhance patient care, including the administration of injections and medications. Managed payroll, scheduling, and PTO for clinical staff while providing coaching and guidance. Championed clinical improvement initiatives to elevate service quality and operational efficiency.
- Directed daily workflow and operational activities to ensure efficient functioning of a busy OB/GYN practice with four providers and office personnel.
- Oversaw management of equipment floor stock, medications, and daily autoclave operations.
- Oversaw scheduling of PTO for staff payroll, ensuring compliance and accuracy.
- Delivered prescribed injections and medications to patients to ensure effective treatment.
- Facilitated learning and troubleshooting of electronic medical records system (Epic) for team members.
- Managed nursing staff in implementing and monitoring compliance with healthcare regulations and industry standards.
- Formulated and instituted patient care protocols aimed at improving overall service delivery.
Nurse Case Manager
ANTHEM BLUE CROSS BLUE SHIELD
01.2021 - 01.2022
- Assisted population health members with case management for health conditions. Developed patient-centered care plans in collaboration with members and healthcare providers. Followed up with members to educate them on medical conditions and medications. Supported members in addressing social needs and basic care requirements.
- Facilitated regular communication with members facing high-risk health conditions to provide health coaching and support.
- Facilitated authorization processes for procedures on behalf of members and dependents.
- Engaged with members regularly to address health concerns and promote healthy living and eating habits.
- Formulated comprehensive patient care plans in collaboration with healthcare providers.
- Developed and implemented comprehensive care plans for patients to enhance health outcomes.
- Evaluated patient needs and executed tailored interventions aligned with specific health objectives.
Care Manager II – OB
CENTENE CORPORATION – SUNSHINE STATE HEALTH PLAN
01.2017 - 01.2021
- Achieved improved pregnancy outcomes by assessing members' risk and health status. Fostered collaborative care planning with members to enhance their pregnancy and birth experiences. Streamlined coordination and referrals for necessary goods and services throughout pregnancy. Enhanced member knowledge and confidence through continuous education and support during pregnancy and postpartum. Drove member engagement in meeting HEDIS measures.
- Engaged with pregnant members to collaboratively establish and refine care plans addressing their unique needs during pregnancy and postpartum.
- Facilitated training and education of new team members to enhance operational efficiency.
- Led the implementation of innovative workflows and orientation resources for OB CM team members. Cultivated a customer-centric environment to improve service delivery.
- Coordinated with multidisciplinary teams to ensure comprehensive patient support.
- Developed and implemented care plans tailored to individual member needs.
- Monitored patient progress and adjusted care strategies as necessary.
- Collaborated with community organizations to strengthen support networks for members.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
Registered Nurse – Women’s Services
BAYCARE HEALTH SYSTEM
01.2011 - 01.2017
- Assisted in patient care and supported a team of nurses in delivering quality services for women. Responsibilities included providing care during antepartum, labor, delivery, and postpartum stages. Helped triage, stabilize, and care for newborns. Managed patient care throughout hospital stays for maternity patients and infants, along with conducting follow-ups after discharge.
- Conducted immediate triage of neonates post-delivery to facilitate timely interventions and care.
- Managed care for maternity patients throughout labor, delivery, and recovery phases.
- Circulates cesarean sections (C-sections)
- Assisted in the assessment and treatment of triage patients to ensure optimal care delivery.
- Facilitated patient care processes, focusing on effective follow-up to enhance recovery post-discharge.
- Collaborated with interdisciplinary teams to enhance patient outcomes and streamline processes.
- Educated patients and families on health management, treatment options, and preventive care strategies.
Patient Educator – RN High Risk OB
ALERE WOMEN’S & CHILDREN’S HEALTH
01.2012 - 01.2013
- Achieved high-quality patient care for high-risk prenatal and postpartum patients through effective management of a 20-patient caseload. Delivered consistent weekly communication and home visits to enhance patient engagement. Conducted follow-up visits to evaluate and adjust care plans as necessary.
- Delivered comprehensive education to patients on effective diabetes management during pregnancy.
- Delivered comprehensive guidance on pregnancy and preterm labor precautions during home visits to enhance patient understanding.
- Executed medical treatments in accordance with physician orders for home care patients.
- Conducted follow-up calls with patients to ensure continuity of care and address any concerns.
Registered Nurse - NICU
BAYCARE HEALTH SYSTEM - ST JOSEPH’S WOMEN’S HOSPITAL
01.2009 - 01.2011
- Assisted nursing team in neonatal intensive care unit (NICU) by providing compassionate care to neonates and families. Supported continuous care for each patient and facilitated communication of care plans to families during critical times. Responsibilities included monitoring patient conditions and addressing family needs.
- Monitored and assessed the health of neonates ranging from 23 weeks to 5 months in a high-acuity Level III Neonatal Intensive Care Unit.
- Facilitated discharge planning and guided parents and caregivers through the discharge process.
- Instructed family members on effective infant care techniques.
- Engaged with family members of infant patients, offering emotional support and guidance throughout their healthcare journey.
- Oversaw comprehensive care plans for patients and families, ensuring follow-up calls post-hospitalization.
Education
Master’s Degree - Nursing with Emphasis in Leadership in Health Care Systems
Grand Canyon University
Phoenix, Arizona03-2024
Baccalaureate Degree - Nursing
St. Petersburg College
St. Petersburg, FL12-2012
Associate Degree - Nursing
St. Petersburg College
St. Petersburg, FL06-2007
Skills
- Care planning
- Critical thinking
- Department management
- Policy development
- Staff leadership
- Staff development
- Clinical supervision
- Patient education and advocacy
- Conflict management
- Performance improvement
- Staff coaching and mentoring
- Training staff
Certification
- Registered Nurse – Multi-State/Compact License
- Case Manager
- OB/GYN Clinic Manager
- Charge Nurse
- Obstetrics
- NICU
- Home Health Care
Timeline
Care Manager
CENTENE CORPORATION
01.2024 - Current
OB Nurse Supervisor
GREEN KEY RESOURCES
01.2023 - 01.2023
OB Nurse Manager
TAMPA FAMILY HEALTH CENTER
01.2022 - 01.2023
Nurse Case Manager
ANTHEM BLUE CROSS BLUE SHIELD
01.2021 - 01.2022
Care Manager II – OB
CENTENE CORPORATION – SUNSHINE STATE HEALTH PLAN
01.2017 - 01.2021
Patient Educator – RN High Risk OB
ALERE WOMEN’S & CHILDREN’S HEALTH
01.2012 - 01.2013
Registered Nurse – Women’s Services
BAYCARE HEALTH SYSTEM
01.2011 - 01.2017
Registered Nurse - NICU
BAYCARE HEALTH SYSTEM - ST JOSEPH’S WOMEN’S HOSPITAL
01.2009 - 01.2011
Baccalaureate Degree - Nursing
St. Petersburg College
Associate Degree - Nursing
St. Petersburg College
Master’s Degree - Nursing with Emphasis in Leadership in Health Care Systems
Grand Canyon University