Olivia Nordman
Sandwich,MA
Summary
Assistant Operations Manager with experience in administration and human resources. Supervise daily operations with a strong competency for addressing issues and concerns efficiently. Determine staffing requirements, work assignments and schedules for new projects. Recruiting and hiring new employees that contribute to a high-performing team.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Customer Operations
Old Navy
06.2022 - 06.2023
- Worked daily to try and ensure that each customer has a positive shopping experience.
- Responsible for recruiting, hiring, onboarding, and training.
- Implemented training processes with new hires to ensure they're competent on brand standards.
- Tracked sales, transactions, units, conversion and loyalty registration through Microsoft Excel
- Developed schedules for employees, taking into account customer traffic and employee strengths.
- Managed employee attendance policy, addressing issues quickly to keep the team performing at a high level.
- Worked closely with the General Manager to address operational issues and promotional activities.
- Coached team members to maintain business professionalism to deliver exceptional service to every customer.
- Ensure that the money and deposits were accurate at the beginning and end of each shift.
Brand Associate
Old Navy
02.2021 - 06.2022
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Pier 1 Imports
06.2020 - 09.2020
- Created floorsets with everchanging inventory to increase sales.
- Assisted customers with finding home furnishings that fits their personal aesthetic.
Camp Counselor
Sandwich Recreation Department
01.2015 - 01.2020
- Created and instructed personalized games for groups of children of varying age, interest, skill, and developmental levels.
- CPR and First Aid certified
- Resolved conflicts between campers by listening and finding appropriate solutions.
- Communicated with parents about campers' activities and progress throughout the summer.
Education
Bachelor’s Degree - Psychology
Bridgewater State University
08.2021
Skills
- Creating meaningful relationships with customers
- Maintain clean and organized inventory, curating displays of rotating seasonal clothing
- Provided customers with high-quality service
- Management Training
- Coaching and Development
- Customer Relationship Management
- Recruiting and Hiring
Timeline
Assistant Manager of Customer Operations
Old Navy
06.2022 - 06.2023
Brand Associate
Old Navy
02.2021 - 06.2022
Sales Associate
Pier 1 Imports
06.2020 - 09.2020
Camp Counselor
Sandwich Recreation Department
01.2015 - 01.2020
Bachelor’s Degree - Psychology
Bridgewater State University
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