Summary
Overview
Work History
Education
Skills
Certification
Personal Characteristics
References
Extracurricular Activities
Timeline
Generic

Olivia Nukpoafe

Covington,Ga

Summary

A position that enables me to learn discipline and use my skills to the best of my abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Newrest
12.2021 - Current
  • Create, schedule and assign priority list for associates .
  • Insure associates are dressed appropriately .
  • Inspect vans to insure its restocked accordingly .
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Amazon Ambassador /Lead Warehouse Associate

Amazon
08.2017 - 12.2021
  • As an Amazon ambassador in a shared Service warehouse Centre, I was responsible for managing a staff team.
  • Training and supporting staff members allocating workloads and tasks and
    ensuring that service standards are met.
  • I also liaise regular with
    other team leaders to discuss company procedures, standards
    and goals to ensure that my team operates towards all of them.
  • Leading and organizing different roles, receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Monitored performance and safety practices of associates, warehouse and staff.

Customer Service Representative

Amazon
03.2015 - 07.2015
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutions
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Sales Associate

BNK Trading
04.2013 - 01.2015
  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
  • Work with customers to determine their needs and then recommend the right product to solve the customer’s problem
  • Assist in ensuring that the product presentation area is clean and organized
  • Develop and cultivate strong buying relationships with customers
  • Use company literature and available training resources to stay up to date on product features
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelors In Social Work -

Georgia State University
01.2025

Skills

  • Computer Skills: Experienced in Microsoft word, PowerPoint, Excel and Auto CAD programs
  • Customer Service
  • Leadership
  • Document and Records Management
  • Understanding Customer Needs
  • Sales and Upselling

Certification

Gang resistance, education and training program

  • ACE - Adobe Certified Expert, Photoshop
  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist
  • Sales Manager Certificate

Personal Characteristics

  • Reliable
  • Team Player
  • Innovative
  • Disciplined
  • Respectful
  • Friendly

References

Available Upon Request

Extracurricular Activities

Newton County Sheriff Department Explorers Training program Domestic intervention Accident investigation First aid / CPR Criminal investigation Traffic stop procedures Building search procedures Narcotics identification Dance Instructor Youth Director Sunday school Children Teacher

Timeline

Customer Service Representative

Newrest
12.2021 - Current

Amazon Ambassador /Lead Warehouse Associate

Amazon
08.2017 - 12.2021

Customer Service Representative

Amazon
03.2015 - 07.2015

Sales Associate

BNK Trading
04.2013 - 01.2015

Bachelors In Social Work -

Georgia State University

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Olivia Nukpoafe