Olivia Nukpoafe
Covington,GA
Summary
Customer service professional with expertise in service delivery, problem-solving, and team management. Proven ability to build relationships that enhance business outcomes. Detail-oriented Auditor with a track record of conducting thorough audits across various industries, resulting in significant client cost savings. Experienced in data analysis and organizational skills, leading to impactful results in diverse patient care settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Underdue Social Services
Stockbridge, GA
02.2022 - Current
- Provide a safe, supportive, and structured environment for children and families in need of behavioral intervention.
- Deliver direct behavioral support services and transport clients to and from sessions, appointments, and related activities.
- Attend clinical meetings, case conferences, and family sessions to support individualized treatment plans.
- Maintain accurate records, case notes, and documentation, ensuring timely and confidential file management.
- Collaborate with supervisors, families, and service providers to ensure consistent care and progress tracking.
Lead Customer Service Representative
Newrest USA
Atlanta, GA
12.2021 - Current
- Developed product knowledge to provide personalized recommendations.
- Increased team efficiency by managing productivity and delivering feedback.
- Trained staff and ensured adherence to company standards.
- Facilitated interdepartmental meetings to address customer experience challenges.
- Promoted positive customer relations by addressing concerns and resolving issues promptly.
Aircraft Auditor / Administrative Support
Delta Airlines
Atlanta, GA
10.2021 - 12.2021
- Conducted audits of aircraft systems, maintenance logs, and compliance checklists to ensure that FAA and company standards were met.
- Verified aircraft documentation and maintenance records for accuracy.
- Used Microsoft Outlook, Excel, and spreadsheets to track findings and generate reports.
- Supported operational workflows through document management and scheduling.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
Ambassador
Amazon
Atlanta, GA
08.2017 - 12.2021
- Managed team operations and workload distribution in a shared service warehouse.
- Trained and supported staff to uphold service standards.
- Collaborated with team leaders to meet company procedures and goals.
- Supervised stock processing, order fulfillment, and safety practices.
Customer Service Representative
Amazon
Atlanta, GA
03.2015 - 07.2015
- Assisted customers with product inquiries and service-related questions.
- Maintained detailed customer records for efficient follow-up.
- Utilized customer service software for tracking interactions.
- Resolved customer complaints and facilitated issue resolutions.
Education
Bachelors - Social Work
Georgia State University
Covington, GA04-2024
Skills
- Behavioral intervention
- Case management
- Crisis intervention
- Client advocacy
- Team collaboration
- Record keeping
- Data collection
- Conflict resolution
Certification
- Insurance Sales Certificate
- Billing and Coding Certification
- Registered Behavior Certificate
- Social Work Certificate
- Gang Resistance Education and Training Program
- Adobe Certified Expert (Photoshop)
- Sales Essentials Certificate
- Microsoft Certified Application Specialist (MCAS)
- Sales Manager Certificate
Extracurricular Activities
Newton County Sheriff Department: Explorers Program - Domestic Intervention, Accident Investigation, Criminal Investigation, Traffic Stops, Building Searches, Narcotics Identification Community Involvement: Dance Instructor, Youth Director, Sunday School Children's Teacher
References
Available Upon Request
Timeline
Behavioral Aide
Underdue Social Services
02.2022 - Current
Lead Customer Service Representative
Newrest USA
12.2021 - Current
Aircraft Auditor / Administrative Support
Delta Airlines
10.2021 - 12.2021
Ambassador
Amazon
08.2017 - 12.2021
Customer Service Representative
Amazon
03.2015 - 07.2015
Bachelors - Social Work
Georgia State University
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