Olivia Oates
Fontana,CA
Summary
Dedicated professional with experience at Red Lobster, excelling in customer service and effective multitasking. Passionate about animal welfare and eager to learn veterinary medicine, as I grew up loving animals and have 3 dogs and a cat myself. I leverage strong communication skills and a positive problem-solving approach to enhance guest experiences and ensure satisfaction.
Overview
1
1
year of professional experience
Work History
Hostess, Busser, and Takeout Specialist
Red Lobster
Ontario, CA
09.2023 - 03.2025
Host and Busser
- Welcoming every guest into our restaurant with a smile
- Accurately quoting wait times and managing reservations
- Catering to guests specific needs
- Escorting guests to their table
- Providing a warm farewell
- Cleaning off each table and setting it up according to restaurant standards for the next guests.
Takeout Specialist
- Accurately taking food and drink orders and entering orders into the POS system
- Assembling prepared food and drink orders in appropriate packaging to ensure orders are complete and safe for guests to transport
- Walking orders to guests inside and outside the restaurant for curbside pickup and managing transactions
Education
Animal Science Transfer - Veterinary Medicine
Mt. San Antonio College
Walnut, CASkills
- Love for all animals and a passion for their well-being
- Willingness and enthusiastic to learn veterinary medicine
- A positive approach to problem-solving
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
Timeline
Hostess, Busser, and Takeout Specialist
Red Lobster
09.2023 - 03.2025
Animal Science Transfer - Veterinary Medicine
Mt. San Antonio College