Olivia Ochoa

Insurance Verification Specialist Front Desk Coord

My Care medical

Mission, TX

03.2013 - Current

Greeted patients, verified insurance information and collected copays.
Scheduled appointments, managed patient records and updated medical histories.
Prepared and maintained accurate medical charts for each patient visit.
Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
Verified patient demographics, entered data into electronic health record system and provided support to hysicians.
Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Maintained a clean reception area by restocking supplies, cleaning furniture surfaces.
Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
Created new patient files upon request while adhering to organizational policies regarding file maintenance.
Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Handled incoming mail including sorting letters according to departmental guidelines.
Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Called patients to confirm scheduled appointments and obtain additional details.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Checked patients in and out for appointments and collected co-payments.
Handled correspondence, managed files and performed other clerical duties for office staff.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Informed patients of financial responsibilities prior to rendering services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Entered insurance, demographics and health history into patient database.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Routed laboratory or diagnostic results to appropriate staff.
Completed relevant insurance and other claim forms.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Communicated with patients with compassion while keeping medical information private.
Scheduled and confirmed patient appointments and consultations.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Processed patient payments and scanned identification and insurance cards.
Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
Responded promptly to customer inquiries regarding their benefits and eligibility status.
Updated patient and insurance data and input changes into company computer system.
Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Contacted patients to confirm demographic information and communicate financial responsibilities.
Navigated through multiple online systems to obtain documentation.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Resolved insurance-related issues and discrepancies to prevent claim denials.
Responded to patient inquiries regarding insurance coverage and billing issues.
Developed and maintained professional relationships with insurance representatives.
Assisted in training new staff on insurance verification procedures and best practices.
Updated patient accounts with insurance verification information to ensure accurate billing.
Educated patients on their insurance benefits and coverage limitations.
Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
Managed multiple tasks and priorities in a high-volume, fast-paced environment.
Monitored and tracked the status of pending insurance verifications and authorizations.