Olivia Ockey
Summary
Diligent and responsible Cashier/Server with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
Ono Hawaiian BBQ
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier/Server
Rick And Anns Restaurant
11.2023 - 02.2024
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Barista
Starbucks
07.2022 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Margarita Island
01.2022 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host/Server Assistant
Outback Steakhouse
08.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Dunkin Donuts
11.2019 - 05.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05.2021
Skills
- Customer Service
- Cash Handling
- Time management skills
- Reliability and punctuality
- Organizational abilities
- Complex Problem-Solving
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Ono Hawaiian BBQ
01.2024 - Current
Cashier/Server
Rick And Anns Restaurant
11.2023 - 02.2024
Barista
Starbucks
07.2022 - 09.2023
Server
Margarita Island
01.2022 - 04.2022
Host/Server Assistant
Outback Steakhouse
08.2021 - 04.2022
Barista
Dunkin Donuts
11.2019 - 05.2021
High School Diploma -
Merritt Island High School
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