Olivia O'Connell
Chandler,AZ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Skilled at pinpointing opportunities for improvement and implementing them to better support the establishment. Well-versed in leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
4
4
years of professional experience
Work History
Assistant Manager
BoSa Donuts
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Panera Bread Co.
08.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05.2025
Associate of Arts - General Business
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2023
Skills
- Cost Reduction
- Product and Service Knowledge
- Task Delegation
- Staff Supervision
- Team Motivation
- Attention to detail
- Adaptability and flexibility
- Workload management
- Problem-solving abilities
- Interpersonal skills
Accomplishments
- Maintaining a 4.0 GPA throughout my time at college while being employed full-time.
- Implementing new cleanliness procedures that are now standard practice at my current employment.
Timeline
Assistant Manager
BoSa Donuts
07.2020 - Current
Cashier
Panera Bread Co.
08.2019 - 12.2019
Bachelor of Arts - Business Administration
Arizona State University
Associate of Arts - General Business
Maricopa Community Colleges - Chandler-Gilbert Community College
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