Olivia Oetjen

Hostess/ Server Assistant

• strong sense of personal responsibility.
• Works effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations and positions.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with high end guests.
• Managed guests lists, reservation accommodations, and floor plans.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Generated new sales leads to achieve and exceed monthly sales goals.