Olivia O'Neal
Chesapeake
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
02.2025 - Current
- Curated personalized shopping experiences based on individual client preferences and lifestyle needs.
- Analyzed customer feedback to refine product selections and enhance service quality.
- Developed strong relationships with clients, providing exceptional service and fostering loyalty.
- Trained new staff on best practices for personal shopping services and client engagement techniques.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Wingstop Restaurant
12.2024 - 02.2025
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted customers with product inquiries and returns.
- Maintained cleanliness and organization of checkout area.
- Trained new staff on register operations and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Produce Associate
Sams Club
09.2023 - 11.2024
- Operated production equipment to ensure efficient workflow and timely output.
- Assisted in quality control processes to maintain product standards and minimize waste.
- Collaborated with team members to optimize assembly line procedures for increased productivity.
- Conducted routine maintenance checks on machinery to prevent operational downtime.
- Stocked fruits and vegetables and removed old or poor quality products.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
Crew Member
Tropical Smoothie
03.2022 - 07.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently, ensuring adherence to safety standards and protocols.
- Assisted in maintaining cleanliness and organization of workstations, enhancing overall operational efficiency.
- Collaborated with team members to prepare food items according to standardized recipes and guidelines.
- Processed customer orders accurately, ensuring timely delivery and satisfaction with dining experience.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Trained new crew members on operational procedures and best practices for optimal performance.
- Adapted quickly to changing priorities during peak hours, maintaining productivity under pressure.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Retail Merchandiser
Sas Retail Merchandising
10.2021 - 03.2022
- Collaborated with team to execute merchandising strategies and enhance product visibility.
- Assisted in maintaining inventory levels, ensuring stock availability for customers.
- Supported visual merchandising efforts by arranging displays according to brand guidelines.
- Monitored sales trends to inform restocking decisions and promotional strategies.
- Conducted regular assessments of shelf layouts to optimize customer experience and accessibility.
- Implemented planograms accurately, contributing to streamlined operations and efficient space utilization.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Courtesy Clerk
Kroger
06.2021 - 10.2021
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of store areas for optimal safety and efficiency.
- Processed customer transactions accurately using point-of-sale systems.
- Stocked shelves efficiently, adhering to inventory management standards.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Crimp Operator
Usui International
07.2019 - 10.2019
- Examined completed pieces to check for defects and sorted items according to identified flaws.
- Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
- Cleaned, lubricated and repaired machinery for optimal performance.
- Cleaned and lubricated presses and components using oil, solvents and rags.
- Removed printed materials from presses for transport to storage or finishing areas.
- Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
- Threaded ends of metal coils from reels through slitters to secure ends on recoilers.
- Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
- Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
- Followed sanitation schedule and documented cleaning activities.
Education
Welding Engineering - Welding
Tidewater Tech
4535 E Princess Anne Rd, Norfolk, VA 2350209.2020
High School Diploma -
Oscar Smith High
1994 Tiger Dr, Chesapeake, VA 2332006-2017
CPhT Certification - Pharmacy
Charleston Job Corps Center
1000 Curtis Price Way, Charleston, WV 2531112-2018
Skills
- Attention to detail
- Customer service
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Verifying order accuracy
- Product knowledge
- Physical stamina
- Product awareness
- Time management
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Team building
- Food safety and sanitation
- Active listening
- Teamwork
- Reliability
- Team leadership
- Professionalism
Certification
- Tidewater Tech Training - 2020
AWS D1.1, Structural Welding Code-Steel FCAW E71T-1, 3G Position, 1/8" to 3/4"
AWS D1.1, Structural Welding Code-Steel FCAW E71T-1,
4G Position, 1/8" to 3/4"
AWS D1.1, Structural Welding Code-Steel SMAW E7018, 3G Position, 1/8" to 3/4"
AWS D1.1, Structural Welding Code-Steel SMAW E7018, 4G Position, 1/8" to 3/4"
- OSHA Training, Tidewater Tech - 2020
Education and Training
other,other
Timeline
Personal Shopper
Walmart
02.2025 - Current
Cashier
Wingstop Restaurant
12.2024 - 02.2025
Produce Associate
Sams Club
09.2023 - 11.2024
Crew Member
Tropical Smoothie
03.2022 - 07.2022
Retail Merchandiser
Sas Retail Merchandising
10.2021 - 03.2022
Courtesy Clerk
Kroger
06.2021 - 10.2021
Crimp Operator
Usui International
07.2019 - 10.2019
Welding Engineering - Welding
Tidewater Tech
High School Diploma -
Oscar Smith High
CPhT Certification - Pharmacy
Charleston Job Corps Center
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