Summary
Overview
Work History
Education
Skills
Skills And Certifications
Volunteer Work And Freelance Experience
Languages
Timeline
Generic

Olivia O'Neill

Summary

Professional manager with 10 years of experience and leadership in a cafe environment. Proven track record of optimizing operations, enhancing customer satisfaction, and driving team collaboration. Skilled in coffee preparation, inventory management, and staff training. Known for adaptability and reliability, maintaining high standards and delivering peak results.

Overview

13
13
years of professional experience

Work History

Barista Manager

Fitzy's Cafe
07.2024 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created engaging social media content, boosting online interaction.
  • Designed and developed a diverse and innovative drink menu, incorporating seasonal specialties and customer preferences to enhance the café's offerings and drive sales.

Barista Manager

Seven Swans Creperie
05.2024 - 08.2024
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Created new training guidelines, and provided staff orientation and training.
  • Managed tip distribution, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Designed and developed a diverse and innovative seasonal drink menu.

Master Barista

Stone Creek Coffee
01.2016 - 01.2024
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring consistent high-quality beverages.
  • Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
  • Contributed to the establishment's reputation for high-quality service by consistently exceeding customer expectations and maintaining personal relationships with customers over several years.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.

Tour Guide & Educator

Stone Creek Coffee
01.2018 - 01.2022
  • Led interactive coffee education sessions and public tours
  • Trained new employees and wholesale accounts on brewing techniques, customer service, and company values.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Marketing Photographer

Stone Creek Coffee
01.2020 - 01.2021
  • Captured high-quality images for marketing materials, social media, and brand campaigns
  • Implemented cost-saving measures during photoshoots without compromising on quality or creativity, resulting in higher profit margins for each project.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining attention to detail.

Chef & Pastry Chef

Lagniappe Brasserie
01.2012 - 01.2016
  • Created and executed menu items with a focus on quality and presentation
  • Managed food preparation and kitchen organization during peak hours
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Maintained well-organized mise en place to keep work consistent.

Education

Bachelor of Arts - Creative Writing

University of Wisconsin-Milwaukee
Milwaukee, WI
01.2017

Skills

  • Cafe management
  • Customer engagement
  • Inventory management
  • Cash handling
  • Team leadership
  • Time management and multitasking
  • Photography
  • Social media content creation
  • POS systems
  • Food safety & sanitation
  • Customer service
  • Adaptability
  • Teamwork
  • Problem-solving

Skills And Certifications

Espresso preparation, latte art, cafe management, customer engagement, Inventory control, cash handling, team leadership, Photography, social media content creation, storytelling, POS systems, food safety & sanitation (ServSafe Certified), Customer service, adaptability, teamwork, problem-solving

Volunteer Work And Freelance Experience

  • UWM Post, Milwaukee, WI, 01/01/13, 12/01/14, News writer and photographer covering campus events and local stories.
  • Freelance Photographer, 01/01/13, Present, Specializes in portraits, engagements, and marketing photography for small businesses.

Languages

English
Full Professional
French
Limited Working

Timeline

Barista Manager

Fitzy's Cafe
07.2024 - Current

Barista Manager

Seven Swans Creperie
05.2024 - 08.2024

Marketing Photographer

Stone Creek Coffee
01.2020 - 01.2021

Tour Guide & Educator

Stone Creek Coffee
01.2018 - 01.2022

Master Barista

Stone Creek Coffee
01.2016 - 01.2024

Chef & Pastry Chef

Lagniappe Brasserie
01.2012 - 01.2016

Bachelor of Arts - Creative Writing

University of Wisconsin-Milwaukee
Olivia O'Neill