Olivia Ortiz
Erie,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager
Jimmy Johns Gourmet Subs
03.2020 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Food Runner
Sloppy Duck Jrs On The Bay
06.2019 - Current
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Organized and replenished supplies at food stations to optimize team performance.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Cleaned and sanitized food preparation and serving areas.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Collaborated well with other food runners to deliver orders accurately.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Food Runner
Jrs Last Laugh Comedy Club
09.2016 - 12.2018
- Organized and replenished supplies at food stations to optimize team performance.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Cleaned and sanitized food preparation and serving areas.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
High School Diploma -
Villa Marie Academy
Erie, PA06.2021
Skills
- Policy Implementation
- Workforce Management
- Time Management
- Complex Problem-Solving
- Verbal and Written Communication
- Team Leadership
- Staff Training and Development
- Cross-functional Teamwork
- Decision Making
- Effective Communication
- Problem Solving
- Organizational Skills
- Customer Service
- Teamwork and Collaboration
Timeline
Manager
Jimmy Johns Gourmet Subs
03.2020 - Current
Food Runner
Sloppy Duck Jrs On The Bay
06.2019 - Current
Food Runner
Jrs Last Laugh Comedy Club
09.2016 - 12.2018
High School Diploma -
Villa Marie Academy
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