OLIVIA OSTERHAUS-BINKERT
DENVER,CO
Summary
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
2
2
years of professional experience
Work History
Head Hostess
Denver Country Club
08.2025 - Current
- Managed guest seating and flow during peak hours, ensuring optimal dining experiences.
- Trained and mentored new host staff on service standards and protocols.
- Implemented reservation system improvements to enhance guest satisfaction and efficiency.
- Resolved customer inquiries and concerns promptly, maintaining high service standards.
- Evaluated workflow processes to identify areas for improvement in guest interactions.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lifeguard
Denver Country Club
06.2024 - Current
- Monitored pool areas to ensure guest safety and compliance with club regulations.
- Responded promptly to emergencies, performing first aid and CPR as needed.
- Conducted routine inspections of pool facilities, ensuring cleanliness and proper equipment functionality.
- Assisted in training new lifeguards on operational procedures and emergency protocols.
- Provided friendly customer service to guests and addressed concerns.
Education
High School -
Thomas Jefferson High School
Denver, COSkills
- Exceptional written & verbal communication
- Analytical and critical thinking skills
- Team collaboration and leadership
- Adaptability and resilience
- Effective problem solving
- Public speaking
- Guest relations management
- Phone etiquette
Interests
Hiking & outdoor activities, Reading, Ceramics; pieces showcased in art show, Live music, Currently learning piano, Volunteering
Timeline
Head Hostess
Denver Country Club
08.2025 - Current
Lifeguard
Denver Country Club
06.2024 - Current
High School -
Thomas Jefferson High School
LEADERSHIP EXPERIENCE
- President of Student Council, 2024-2026
- Organized school events and community outreach events while working closely with faculty
- Captain of Thomas Jefferson girls’ swim and dive program, 2024-2026
- Mentored junior players in technique
- Assisted coaches with practice organization and meet preparation
- Distributive Education Clubs of America (DECA) officer, 2025-2026
- Coordinated chapter operations, events, and competitive preparation
- Served as a representative and advocate for members at the local, state, and international level