Olivia Ottens

• Evaluated animals for trainability and ability to perform.
• Monitored horses' health and temperament for signs of injury and illness.
• Performed minor medical procedures such as wound treatment or administering medications.
• Worked closely with veterinarians to develop treatment plans for injured or ill animals.

Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Upsold customers from shelf to premium brands to help boost sales.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
• Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
• Rendered aid to injured and sick horses and notified supervisors of additional care requirements.

• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Greeted visitors to provide information and direct to appropriate personnel.
• Performed basic bookkeeping tasks and issued invoices as needed.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.