Olivia Paiva

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Executed floorset according to visual standard in an efficient manner. Also effectively coached team members how to execute correct visual standards for completion of floorset
• Ensured team members and other leadership were trained at cashwrap, product knowledge, filling correctly and efficiently, and helping to elevate the stores customer service to our athletes.

Maintained a clean and organized work environment for customers

Assisted customers in getting fitted for custom apparel, and placing custom made orders

Handled all financial paperwork and organization of receipts, and customer contact information

Traveled to other locations through the year to build store sales and add to our customer base

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Used hand-held scanners and physical logs to accurately track item movements.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.