Olivia Pajunas
Randolph,NJ
Summary
Highly skilled hospitality and event professional who specializes in planning and executing events, conferences, meetings, and other functions in the hospitality industry. Responsible for ensuring that all aspects of an event, from logistics to customer service, run smoothly and meet the expectations of their clients and guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Support Associate
Fox Center For Executive Education
Philadelphia, PA
01.2023 - Current
- Successfully managed project deadlines by creating and implementing comprehensive planners for team members, resulting in increase in productivity and timely completion of projects.
- Provided virtual event support via Zoom by creating breakouts, managing documents, and monitoring chat
- Researched 350+ Fortune 500 company affinity groups for system data base
- Successfully managed multiple projects simultaneously while effectively prioritizing tasks based on urgency and importance, resulting in timely completion of all deliverables and high satisfaction rates from clients.
Event Planner
Temple University's School of Sport, Tourism, Hospitality
08.2022 - 12.2022
- Managed administrative logistics of events planning, event booking, and event promotions for Fall 2022 Career Fair
- Inspected event facilities to confirm conformance to customer requirements
- Corresponded with event attendees via email to provide important information, answer questions, and address concerns, resulting in high satisfaction rate and positive feedback from clients.
- Facilitated onsite registration for events, ensuring smooth and efficient process for attendees, resulting in seamless check-in experience and positive feedback from clients.
Social Media Specialist
The Canalside Inn
05.2022 - 09.2022
- Create and manage daily content for all social media pages including Instagram, Facebook, LinkedIn, Pinterest, YouTube, Tik Tok, and Twitter to boost company online presence
- Tracked key performance indicators to measure success of campaigns.
Bridal Assistant
Crystal Springs Resort
04.2022 - 09.2022
- Acted as a personal assistant for bridal party and family members during weddings, providing exceptional support and ensuring their needs were met, resulting in a stress-free and enjoyable experience for all involved.
- Coordinate directly with Maître D, Wedding Coordinators & Planners, Banquet Captain, and servers to ensure the timing of the outlined itinerary
- Trained and mentored new bridal attendants, providing guidance on best practices for event coordination, customer service, and problem-solving, resulting in increased efficiency, productivity, and job satisfaction for the team.
Banquet Server
Crystal Springs Resort
04.2022 - 09.2022
- Collaborated with event team to set up, break down, and maintenance food and beverage stations for various events such as corporate meetings, retreats, bachelor/ette parties, and golf outings accommodating up to 500 attendees
- Provided exceptional customer service by promptly and knowledgeably responding to requests and inquiries regarding menu being served, resulting in high levels of guest satisfaction
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Business Development Intern
The Canalside Inn
01.2022 - 05.2022
- Developed and designed effective marketing materials, including in-room brochures, advertisements, and event collateral, resulting in increased brand awareness and successful promotion of events and services
- Produced high-quality blog content to enhance company's search engine optimization (SEO), resulting in improved online visibility, increased website traffic, and higher engagement from target audience
- Communicated with local organizations to build networks and develop leads.
Marketing Promotions Assistant
Philadelphia Flyers
11.2021 - 04.2022
- Efficiently distributed designated giveaway items to all guests upon entering the stadium, ensuring smooth and orderly process and enhancing overall guest experience
- Welcomed and greeted guests in a friendly and professional manner, and provided prompt and accurate responses to any questions or concerns they had, resulting in positive guest experiences and increased customer satisfaction
Hostess
New Deck Tavern
08.2021 - 01.2022
- Collaborated closely with managers to effectively coordinate reservations, special events, and parties, ensuring that all details and requests were accounted for and executed flawlessly, resulting in satisfied clients and successful events
- Welcomed and seated guests by escorting them to their assigned table, or communicated wait times when necessary
Education
Bachelor of Science - Hospitality & Tourism Management
Temple University
Philadelphia, PA05.2023
Skills
- Microsoft Office 365
- Zoom
- Schedule Oversight
- Communication
- Canva
- Customer Service
- Organization
- Attention to Detail
- Ability to Work in Fast Paced Environments
Affiliations
National Society of Collegiate Scholars (NSCS)
Certification
Cvent - Social Tables Event Planning Diagram
American Hotel Lodging Association - Human Sex Trafficking Training
HubSpot - Social Media Training
Timeline
Event Support Associate
Fox Center For Executive Education
01.2023 - Current
Event Planner
Temple University's School of Sport, Tourism, Hospitality
08.2022 - 12.2022
Social Media Specialist
The Canalside Inn
05.2022 - 09.2022
Bridal Assistant
Crystal Springs Resort
04.2022 - 09.2022
Banquet Server
Crystal Springs Resort
04.2022 - 09.2022
Business Development Intern
The Canalside Inn
01.2022 - 05.2022
Marketing Promotions Assistant
Philadelphia Flyers
11.2021 - 04.2022
Hostess
New Deck Tavern
08.2021 - 01.2022
Bachelor of Science - Hospitality & Tourism Management
Temple University
Cvent - Social Tables Event Planning Diagram
American Hotel Lodging Association - Human Sex Trafficking Training
HubSpot - Social Media Training
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