Olivia Panther
Jackson
Summary
Has compassionate professionalism with a proven track record at Henry Ford Orthopedic, excelling in patient care coordination and HIPAA compliance. Demonstrated ability to enhance team collaboration and patient satisfaction, significantly improving operational efficiency. Skilled in conflict resolution and multitasking, and very capable at creating positive outcomes in high-stress environments.
Overview
10
10
years of professional experience
Work History
Clinical Service Representative
Henry Ford Orthopedic
06.2022 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Collaborated with other departments in the organization to optimize resource allocation and improve overall operational efficiency.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Assisted in developing training materials for new hires, contributing to a more efficient onboarding process.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
- Provided compassionate care to patients across diverse age groups and medical conditions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
Aldi
06.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Teacher's Assistant
ABC Academy - Preschool, Child Care and Child Development
07.2019 - 06.2020
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Sales Associate
Meckleys Flavor Fruit Farm
06.2015 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
High School Diploma -
Addison Community Schools
Addison, MI05.2019
Skills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Effective communication
- Appointment scheduling expertise
- Insurance verification
- Patient care coordination
- Data entry efficiency
- Conflict resolution techniques
- Customer service
- Compassionate
- Maintaining confidentiality
- Patient scheduling
- Data entry
Timeline
Clinical Service Representative
Henry Ford Orthopedic
06.2022 - Current
Sales Associate
Aldi
06.2020 - 05.2022
Teacher's Assistant
ABC Academy - Preschool, Child Care and Child Development
07.2019 - 06.2020
Sales Associate
Meckleys Flavor Fruit Farm
06.2015 - 06.2017
High School Diploma -
Addison Community Schools
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