Olivia Pantoja
Independence
Summary
Hard-working professional with 16 years of experience and a proven knowledge of customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People Manager
McDonald’s
12.2022 - Current
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager
McDonald's
03.2009 - Current
- Take food and drink orders and receive payment. Sometimes I am required to train new employees and employees transitioning to managers. I maintain a safe and clean work environment. I work in a fast paced environment and at times short staff. I am responsible in making sure proper advertisement is posted. I can be a bit of perfectionist at times but I love when things are organized. I also have office training in counting food waste and entering money counts at the end of the night.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule staff hours and assign duties.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Cashier
Grocery Outlet Bargain Market
11.2022 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Receptionist
Western Oregon University
05.2022 - 11.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma - undefined
Central high school
Independence, OR05.2009
Skills
- Bilingual
- Leadership
- Great customer service
- Problem resolution
- Time management
Certification
Serv safe
Timeline
People Manager
McDonald’s
12.2022 - Current
Cashier
Grocery Outlet Bargain Market
11.2022 - 08.2024
Receptionist
Western Oregon University
05.2022 - 11.2022
Manager
McDonald's
03.2009 - Current
High School Diploma - undefined
Central high school
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