Open To Work
Olivia Paolicelli
Mahopac
Summary
Office Administrator and Billing Specialist with 4+ years of experience in healthcare administrative support and financial operations. Demonstrated ability to enhance workflow efficiency and manage accounts receivable, resulting in increased productivity. Expertise in maintaining confidentiality, developing office policies, and delivering exceptional customer service. Holds a Bachelor's degree in General Business Administration and certifications in Talent Acquisition and Project Management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator / Billing Specialist
Westchester-Putnam TheraTeam
Mahopac
05.2021 - 11.2025
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Developed effective communication channels between different departments to enhance workflow efficiency
- Provided administrative support during budget planning process by compiling data and generating financial reports
- Created and maintained electronic filing system to ensure easy access to important documents
- Prepared reports, presentations, and other business documents as requested by management team
- Served as liaison between different departments within the organization, facilitating effective communication and collaboration
- Developed and implemented office policies/procedures to improve overall efficiency
- Maintained confidentiality of sensitive information at all times in accordance with company policies/regulations
- Provided excellent customer service by promptly addressing inquiries or issues from clients/customers
- Implemented a digital document management system, reducing paper waste by more than 50%
- Trained new administrative staff members on office procedures and protocols
- Assisted in troubleshooting technical issues related to office equipment/software
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
- Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Identified opportunities for process improvement within the billing department, implementing changes that resulted in XX% increase in productivity
- Maintained confidentiality of sensitive financial information while handling invoicing tasks
- Provided training and guidance to new team members on billing processes and systems
- Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
- Performed regular audits of billing records to ensure accuracy and completeness of financial data
- Developed standardized templates for invoices, streamlining the billing process and reducing time spent on manual entry tasks
- Created a welcoming atmosphere by coordinating decorations for special occasions such as holidays or themed events
Server/Bartender/Hostess
Holy Smoke BBQ
Mahopac
02.2014 - 06.2021
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Greeted and seated guests promptly, ensuring a positive first impression
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests
- Managed guest flow efficiently during peak hours to minimize wait times
- Collaborated with servers and kitchen staff to ensure smooth communication and timely service
- Provided exceptional customer service by addressing guest inquiries and concerns in a professional manner
- Worked as part of a team to create a welcoming atmosphere for all patrons
- Assisted in coordinating reservations and managing seating arrangements for large parties or special events
- Supported the overall operations of the restaurant by performing various tasks as needed
- Trained new host staff on proper greeting procedures, reservation management, and guest communication
- Managed the waiting list efficiently during busy periods by accurately estimating wait times and updating customers accordingly
Hostess
Nicos upstairs
Honolulu
01.2020 - 03.2020
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
Education
Bachelor's degree - General Business Administration
Hawaii Pacific University
Honolulu, HI12.2023
Skills
- Cash handling and customer service
- Canva and Adobe Creative Suite
- Human resources management
- Microsoft Office proficiency
- Google Analytics expertise
- Administrative support
- Database management
- Time management skills
- Food safety compliance
- Office management strategies
- Accounts receivable processing
- Point of sale (POS) systems
- Digital marketing techniques
- Content creation and e-commerce strategies
- Payroll administration
- Basic math skills and beverage preparation
Certification
- Talent Acquisition, 10/01/23
- Foundations of Project Management, 10/01/23
- Driver's License
- CPR Certification
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Office Administrator / Billing Specialist
Westchester-Putnam TheraTeam
05.2021 - 11.2025
Hostess
Nicos upstairs
01.2020 - 03.2020
Server/Bartender/Hostess
Holy Smoke BBQ
02.2014 - 06.2021
Bachelor's degree - General Business Administration
Hawaii Pacific University