Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Papa

Olivia Papa

Lindenhurst,NY

Summary

Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.

Overview

12
12
years of professional experience

Work History

Associate Manager

West Elm
04.2025 - Current
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
  • Mentored and supported 15 Sales department employees to create strong workplace culture.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Improved client satisfaction by consistently delivering high-quality work on schedule.

Real Estate Agent

Realty Connect USA
09.2022 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Presented purchase offers to sellers for consideration.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

General Sales Manager

Ashley Furniture Homestore
01.2023 - 04.2025
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

CEO/Senior Buyer

La Sorella Boutique
06.2016 - 12.2022
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Drove profitability with thorough financial analysis and strategic decisionmaking.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
  • Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
  • Achieved cost savings by implementing strategic sourcing and supplier negotiations.
  • Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
  • Reduced lead times by closely monitoring inventory levels and forecasting demand accurately.
  • Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Negotiated favorable contracts with suppliers, securing optimal terms and pricing structures.
  • Performed extensive vendor and supplier research to identify cost-effective options and product availability.

Store Manager

Reign Boutique
01.2014 - 06.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Assistant Buyer Intern

Ross Stores
06.2013 - 08.2013
  • Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
  • Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
  • Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
  • Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
  • Managed open-to-buy budgets efficiently by tracking expenditures and making informed adjustments based on financial goals.
  • Participated in trade shows and industry events to establish new vendor connections and expand product offerings.
  • Processed purchase orders and invoices in accordance with company procedures.
  • Collaborated with other departments to develop effective merchandising strategies, boosting overall store performance.
  • Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
  • Maintained complete documentation and records of all purchasing activities.
  • Analyzed sales trends and adjusted purchasing strategies accordingly, maximizing profitability and minimizing overstock issues.
  • Negotiated cost-effective contracts with suppliers, resulting in significant savings for the company.

Education

Fashion Merchandising Management

Fashion Institute of Technology
New York, NY
01-2014

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Staff training and development
  • Project management
  • Store management
  • Results analysis
  • Business administration
  • Contract negotiation
  • Sales coaching
  • Marketing management
  • Financial management
  • Contract management
  • Human resources management
  • Customer service
  • Decision-making
  • Recruiting and interviewing
  • Budgeting and finance
  • Cost reduction
  • Money handling
  • Sales strategies
  • Workload management
  • Employee scheduling
  • Customer relationship management (CRM)
  • Sales growth
  • Retail operations management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking

Timeline

Associate Manager

West Elm
04.2025 - Current

General Sales Manager

Ashley Furniture Homestore
01.2023 - 04.2025

Real Estate Agent

Realty Connect USA
09.2022 - Current

CEO/Senior Buyer

La Sorella Boutique
06.2016 - 12.2022

Store Manager

Reign Boutique
01.2014 - 06.2016

Assistant Buyer Intern

Ross Stores
06.2013 - 08.2013

Fashion Merchandising Management

Fashion Institute of Technology

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Olivia Papa