Summary
Overview
Work History
Education
Skills
background information
Timeline
Generic

Olivia Parker

Macon,GA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, safe food handling and providing excellent customer service in any enviorment. Highly organized, proactive and punctual. Works well within team settings.

Overview

2
2
years of professional experience

Work History

Waitress Trainee/Restaurant Hostess

Buffalo's Cafe
Griffin, GA
01.2017 - 03.2017
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Assisted in stocking inventory, setting up workstations, safely handled food prep, and breaking down stations at end of shifts.
  • Informed customers of daily specials and menu changes.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices. highly focused on adequate time management.
  • Learned to properly handle cash transactions and process credit card payments.
  • Adhered to health regulations concerning food storage and sanitation practices.
  • Performed opening and closing side duties including cleaning tables, chairs and floors.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Cashier/Retail Department Manager

The Sock Shoppe
Griffin, GA
09.2015 - 10.2016
  • Assisted customers over the phone regarding store operations, product information and order holds.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.

Sales Floor Associate

Rue 21
McDonough, GA
01.2015 - 04.2015
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Consistently met or exceeded daily sales goals established by management team.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Provided knowledgeable product information to customers regarding the practicality and style of the nature of their situation described when looking at products.
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
  • Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
  • Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
  • Used product knowledge to upsell and cross-sell, maximizing purchase values.
  • Assisted customers in locating products, providing recommendations based on their preferences.
  • Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.

Education

High School Diploma -

Spalding High School
Griffin, GA
05-2015

Skills

  • Reservation Management
  • Handling Complaints
  • Guest Engagement
  • Service prioritization
  • Point of Sale (POS) system operations
  • Food Safety Standards
  • Ability to Lift 30 Pounds
  • Reliability
  • ID Verification
  • Customer Service
  • Merchandise Restocking
  • Retail Merchandising
  • Product Knowledge
  • Time management skills
  • Inventory Control
  • Reliability and punctuality
  • Patience and Empathy
  • Basic Math Competence
  • Teamwork and Collaboration
  • Training and mentoring
  • Goal Setting
  • Social Perception
  • Analytical Thinking
  • Time management abilities

background information

  • Fulltime homemaker. My spouse is prior military. Actively seeking to rejoin the workforce. Mother of two daughters (5 years and 15 months of age). During my husbands enlistment I chose to play the role of homemaker as he was overseas during various times. My mission was to remain home with my children as childcare in other states with limited help is strenuous. Employment has been challenging as you might understand. My family has relocated permanently to Georgia. My spouse is actively available in the home more. I am looking to regain independence and a goal outside of motherhood. Becoming employed and providing an extra income for my family, While also preforming various tasks asked of me and creating a professional social life is something I am hoping to obtain for myself.

Timeline

Waitress Trainee/Restaurant Hostess

Buffalo's Cafe
01.2017 - 03.2017

Cashier/Retail Department Manager

The Sock Shoppe
09.2015 - 10.2016

Sales Floor Associate

Rue 21
01.2015 - 04.2015

High School Diploma -

Spalding High School

Similar Profiles

CREATE PROFILE
Olivia Parker