Olivia Parsley
Grant-Valkaria,FL
Summary
Dedicated professional in patient care and phlebotomy, recognized for enhancing patient comfort and safety during procedures. Expertise in developing and implementing training programs that improve compliance and efficiency within healthcare settings.
Overview
1
1
Certification
34
34
years of professional experience
Work History
PSC Site Coordinator Lead Phlebotomist
LabCorp
Cocoa, Florida
09.2024 - Current
- Coordinated daily operations for specimen collection and processing, ensuring timely, accurate results.
- Trained and evaluated phlebotomy personnel on safety protocols, enhancing compliance and patient safety.
- Oversaw adherence to safety protocols and quality assurance standards.
- Facilitated patient communication to build trust and ensure comfort during venipuncture.
- Educated new employees on operational procedures and best practices.
- Ensured accurate documentation of specimen handling and processing.
- Prepared specimens for courier transport, maintaining integrity throughout the process.
Regional Trainer
Quest Diagnostics
Melbourne, USA
08.2019 - 11.2023
- Developed and delivered structured phlebotomy training programs covering medical terminology, blood collection principles, and practical skills.
- Demonstrated safe and accurate blood collection techniques using various devices during hands-on training.
- Evaluated trainees through written exams and practical tests, providing constructive feedback for skill improvement.
- Oversaw trainees during clinical rotations at partner healthcare facilities, ensuring adherence to safety standards.
- Enforced infection control, patient identification, and specimen handling protocols to enhance compliance.
- Managed lab supplies and instructional materials to ensure readiness for training programs.
- Maintained awareness of phlebotomy advancements to integrate new techniques into training.
Team Supervisor
American Red Cross River Valley
Louisville, USA
06.2016 - 01.2019
- Supervised daily operations for disaster response and community support initiatives to ensure effective service delivery.
- Assigned tasks to employees, enhancing alignment with operational needs and customer satisfaction.
- Coordinated team schedules to maintain adequate staffing for volunteer programs.
- Facilitated inter-team communication, boosting collaboration and service efficiency.
- Implemented best practices to streamline disaster preparedness processes.
- Conducted weekly meetings to review task progress and identify improvement areas.
- Managed payroll for direct reports, ensuring accurate employee work hour records.
- Handled urgent public relations requests during on-call shifts, providing timely support.
Senior Phlebotomist/Lab Assistant
SONORA QUEST
Tempe, USA
09.2015 - 04.2016
- Performed venipuncture for geriatric and pediatric patients, ensuring positive experiences.
- Managed public relations and billing tasks to maintain operational efficiency.
- Trained new staff in phlebotomy procedures, emphasizing best practices and patient care.
- Ensured safety and hygiene compliance during sample collection processes.
- Coordinated with lab technicians for timely specimen processing, optimizing lab efficiency.
- Managed patient records using electronic health systems for accurate documentation.
- Implemented process improvements to reduce wait times and improve workflow.
- Achieved highest customer satisfaction ratings in Arizona through consistent, compassionate service.
PSC Supervisor
CPL Laboratory
Las Vegas, USA
11.2014 - 10.2015
- Managed daily operations of 80 direct reports, ensuring optimal workflow within laboratory environment.
- Supervised laboratory staff to uphold compliance with safety protocols and regulations.
- Ensured compliance with OSHA and HIPAA regulations through effective training programs.
- Trained new employees on standard operating procedures and best practices in medical terminology, facilitating quicker onboarding and compliance.
- Conducted quality control checks to maintain accuracy in testing processes and results.
- Coordinated distribution supply chain and procurement processes, ensuring timely availability of materials for laboratory operations.
- Implemented process improvements that streamlined laboratory functions, resulting in more efficient workflows.
- Recruited, hired, trained, and evaluated staff while providing ongoing mentorship and coaching.
Float Phlebotomist
Sonora Quest Laboratory
Goodyear, Arizona
08.2013 - 11.2014
- Conducted blood sample collections using safe techniques while ensuring patient comfort.
- Verified patient details before specimen collection to maintain accuracy.
- Identified appropriate veins for blood draws with sterilized equipment.
- Ensured adherence to safety protocols and infection control standards.
- Accurately documented patient information in pediatric and geriatric care settings.
- Prepared specimens for lab analysis according to established procedures.
- Collaborated with laboratory personnel to ensure prompt sample processing.
- Provided exceptional customer service during patient interactions.
PSC Lab Director
Lab Xpress LLC
Phoenix, AZ
01.2011 - 08.2013
- Oversaw laboratory operations to maintain adherence to safety regulations and enhance operational integrity.
- Implemented quality control procedures to ensure accurate testing standards.
- Managed operations budgets and ensured compliance with OSHA, HIPAA, and blood-borne pathogen standards across seven patient service centers.
- Inspected operations and team performance, focusing on compliance, productivity, and quality of care.
- Developed training programs for thirty employees in pediatrics, geriatrics, medical billing, and quality control.
- Collaborated with cross-functional teams to support research initiatives effectively.
- Maintained inventory of supplies and streamlined procurement processes for operational readiness.
- Prepared written reports detailing project specifics for clients.
PSC Supervisor
SED Laboratory
Albuquerque, New Mexico
02.2005 - 01.2009
- Supervised laboratory staff to ensure compliance with safety protocols.
- Coordinated daily operations to optimize laboratory workflow and productivity.
- Implemented process improvements that enhanced operational efficiency within the lab.
- Managed staff scheduling to guarantee adequate coverage for patient service centers.
- Developed and enforced operational policies to boost workflow efficiency and accuracy.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Conducted monthly inventory checks to maintain optimal stock levels of products.
- Collaborated with departments to streamline inter-team workflow processes.
Lead Phlebotomist
Quest Diagnostics
Albuquerque, New Mexico
01.1997 - 01.2005
- Supervised daily phlebotomy operations ensuring compliance with safety protocols.
- Performed phlebotomy procedures safely and professionally on patients.
- Trained and mentored new phlebotomists on best practices and techniques.
- Coordinated patient scheduling for blood draws, enhancing appointment flow.
- Facilitated patient appointment scheduling, increasing daily draw capacity.
- Maintained accurate records of patient test results following established policies.
- Managed inventory of supplies and equipment, ensuring readiness for procedures.
- Responded to emergency situations related to phlebotomy services or equipment failures.
Phlebotomist Technician
Reference Laboratory
Albuquerque, New Mexico
01.1993 - 01.1997
- Performed venipuncture, throat swabs, and arterial blood gas draws in clinical settings.
- Collected blood samples via venipuncture and capillary puncture using various needle types.
- Communicated with patients to reduce anxiety during blood collection procedures.
- Collaborated with laboratory staff to ensure prompt processing of samples for timely results.
- Accurately documented patient information and sample details in electronic systems.
- Monitored inventory levels and ordered supplies to maintain adequate stock for procedures.
Education
Phlebotomy Certification - Medical
Pima Medical Institute
Albuquerque, NM01-1993
High School Diploma -
Albuquerque TVI
Albuquerque, NM05-1985
Skills
- Venipuncture and syringe draws
- Blood gases and bleeding times
- Special collections and capillary collections
- Drug screens and UA dipsticks
- Specimen processing
- Patient care
- Pediatric services
- Medical terminology
- Data entry and charting
- Management and training
- Scheduling and supervising
- Laboratory budgeting
- Patient communication
- ABN processing
Certification
Nevada State Lab Assistant, 36732AL-0, 11/01/14, 11/30/17
Additional Information - Qualifications
- Managing
- Training
- Venipuncture
- Syringe draws
- Throat Cultures
- Medical Terminology
- Special Collections
- Capillary Collections
- Blood Gases
- Bleeding Times
- Drug Screens
- UA Dipsticks
- Data Entry
- Charting
- Nursing Homes
- Pediatrics
- Geriatrics
- ABN'S
- Standing Orders
- Public Relations
- Medical Billing
- ICD-9 Coding
- Client Services
- Processing
- Supervising
- DATIA CPTC
- Payroll
- Budgets
- Scheduling
Personal Information
Authorized To Work: US
Timeline
PSC Site Coordinator Lead Phlebotomist
LabCorp
09.2024 - Current
Regional Trainer
Quest Diagnostics
08.2019 - 11.2023
Team Supervisor
American Red Cross River Valley
06.2016 - 01.2019
Senior Phlebotomist/Lab Assistant
SONORA QUEST
09.2015 - 04.2016
PSC Supervisor
CPL Laboratory
11.2014 - 10.2015
Float Phlebotomist
Sonora Quest Laboratory
08.2013 - 11.2014
PSC Lab Director
Lab Xpress LLC
01.2011 - 08.2013
PSC Supervisor
SED Laboratory
02.2005 - 01.2009
Lead Phlebotomist
Quest Diagnostics
01.1997 - 01.2005
Phlebotomist Technician
Reference Laboratory
01.1993 - 01.1997
Phlebotomy Certification - Medical
Pima Medical Institute
High School Diploma -
Albuquerque TVI