Olivia Patterson
Spencer ,WV
Summary
Dynamic professional with extensive experience in community engagement and mental health support, notably at Westbrook Health Services. Excelled in relationship building and public speaking, driving significant engagement and empowering individuals. Skilled in mental health care, consistently enhancing client wellness through innovative programs and effective crisis intervention. Proven track record in improving community health outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Engagement Specialist
Westbrook Health Services
04.2023 - Current
- Facilitated workshops aimed at building capacity among participants, empowering them to become leaders within their own communities.
- Conducted surveys and analyzed data and prepared and maintained reports and records.
- Managed social media accounts, driving higher levels of engagement among community members.
- Developed and implemented community engagement requirements and programs.
- transporting clients from and to appointments within the facility and outside the facility.
Server
Cozumels
04.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sever/Managing Bartender
Cozumels Restaurante
05.2020 - 03.2023
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
Direct Support Professional
Westbrook Health Services
02.2019 - 07.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Transported clients to medical and dental appointments to provide support.
Education
Early Childhood Special Education
West Virginia University of Parkersburg
Ripley, WVHigh School Diploma -
Roane County High School
Spencer, WV05-2019
Skills
- Nonprofit experience
- Relationship building skills
- Recordkeeping skills
- Public speaking
- Partnership development
- Policy advocacy
- Hazardous materials management
- Building code compliance
- Emergency response coordination
- Mental health care experience
- Mental health education
- Mental health disorders
- Mental health wellness
Accomplishments
- Fire 1 certification - learn the essential skills, obtain the required knowledge and abilities to perform at the entry level in a volunteer or paid fire department
- Fire 2 certification- After earning a Firefighter I certification, individuals can pursue a Firefighter II certification. This advanced certification program provides additional training in preparedness, structural fire control and rescue operations
- evoc certification-a certification that teaches people how to operate emergency vehicles safely and efficiently.
- FFA statesman pin award
- Skills USA membership-As a nonprofit national education association, SkillsUSA serves middle-school, high-school, and college/postsecondary students preparing for careers in trade, technical, and skilled service occupations.
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- wv Driver's License
- Wildland Firefighter Certification - National Wildfire Coordinating Group (NWCG).
- First Aid Certification
- Fire Investigator Certification– National Association of Fire Investigators.
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- Public Safety Diver Certification
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Timeline
Community Engagement Specialist
Westbrook Health Services
04.2023 - Current
Sever/Managing Bartender
Cozumels Restaurante
05.2020 - 03.2023
Server
Cozumels
04.2020 - Current
Direct Support Professional
Westbrook Health Services
02.2019 - 07.2021
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- wv Driver's License
- Wildland Firefighter Certification - National Wildfire Coordinating Group (NWCG).
- First Aid Certification
- Fire Investigator Certification– National Association of Fire Investigators.
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- Public Safety Diver Certification
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Firefighter II Certification (FF II) - International Fire Service Accreditation Congress (IFSAC).
Early Childhood Special Education
West Virginia University of Parkersburg
High School Diploma -
Roane County High School
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