Open To Work
Olivia Payne
Owensboro,KY
Summary
Motivated professional with expertise in team collaboration and innovation. Demonstrates strong communication skills, adaptability in high-pressure environments, and a strong sense of initiative. Proven ability to follow procedures while building trust with clients through empathetic and consistent support. Committed to integrity and making a meaningful impact in any position I hold.
Overview
3
3
years of professional experience
10
10
Years of guest/patient relation experience
5
5
Years education
4
4
years of post-secondary education
Work History
APRN Assistant
Mountain Comprehensive
Owensboro, KY
12.2025 - Current
- Recorded patient medical history, applicable test results, and vitals into medical records.
- Facilitated patient referrals to specialists and other healthcare providers.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Coordinated care with other healthcare professionals, promoting optimal patient outcomes.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies, including creating appeals for medication denials, in order for clients to receive necessary medication in a timely manner.
Bartender
Owensboro Co
Owensboro, KY
02.2025 - Current
- Delivered exceptional customer service by engaging guests, anticipating needs, and providing personalized drink recommendations and alternatives.
- Collaborated seamlessly with servers to ensure timely and smooth service, contributing to a consistently positive guest experience.
- Communicated clearly and calmly to resolve customer concerns and complaints in a professional and solutions-oriented manner.
- Monitored alcohol consumption to prevent over-service, and ensure compliance with safety, health, and legal regulations.
- Maintained a clean, organized, and sanitary bar environment by adhering to hygiene protocols.
- Followed all operational procedures and shift responsibilities with accuracy and accountability, supporting efficient and compliant bar operations.
Crisis Intervention Specialist
Southwestern Behavioral
Evansville, IN
10.2024 - 02.2025
- Provided immediate emotional and practical support to individuals experiencing acute psychological or situational crises.
- Delivered crisis support for individuals over the phone, as well as in person, ensuring 24/7 accessibility.
- Utilized de-escalation strategies to assist in stabilizing individuals in distress, and facilitate safety planning.
- Documented client interactions and intervention outcomes accurately in case management systems, maintaining strict confidentiality.
- Educated clients on available community resources, and guided them in accessing ongoing support.
- Engaged in ongoing professional development to stay current with best practices in crisis response and mental health services.
Mental Health Technician
Deaconess
Evansville, Indiana
10.2023 - 10.2024
- Documented patient vitals, interactions, and critical events accurately and in full compliance with HIPAA standards.
- Mitigated patient crises using de-escalation techniques and proactive intervention strategies; consistently fostered calm, safe environments during high-stress situations.
- Designed and facilitated therapeutic group material focused on recovery, coping, and life skills to reduce the risk of re-hospitalization.
- Cultivated positive, trauma-informed interactions that promoted trust, stability, and emotional growth for patients.
- Took initiative beyond assigned duties by independently creating a comprehensive resource list of local services for youth, addiction recovery, housing, food assistance, clothing, and other critical community support—enhancing patient's confidence at discharge as well as long-term care coordination.
- Stayed current with psychiatric research and best practices, bringing fresh ideas to leadership, and advocating for enhanced patient care protocols.
- Collaborated with interdisciplinary teams—including nursing, psychiatry, and case management—to deliver holistic, patient-centered care.
Education
Bachelor of Science - Psychology
Kentucky Wesleyan College
Owensboro, KY 01.2024 - 05.2026
Master of Arts - Counseling Psychology
University of The Cumberlands
Williamsburg, KY 05.2026 - Current
Associate of Science - Psychology
Owensboro Community And Technical College
Owensboro, KY 01.2021 - 01.2023
Skills
- Crisis intervention and de-escalation
- Effective and empathetic communication
- Team collaboration and interdisciplinary coordination
- Trauma-informed care
- Customer service and client relations
- Active listening and needs assessment
- Documentation and case management systems
- Confidentiality and HIPAA compliance
- Resource navigation
- Adaptability in high-stress environments
Work Preference
Job Search Status
Open to workWork Type
Full TimeInternshipLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrReferences
Christopher Cupples:
Employer
6+ years of working together in a professional capacity
270-302-5861
Jacob Billings:
Former Employer
6 + years working together in a professional capacity
270-903-6518
Joshua Patterson:
Former Employer/co-worker
6+ years of working together in a professional capacity
270-823-5562