Summary
Overview
Work History
Education
Skills
References
Work Preference
82
Olivia Payne
Open To Work

Olivia Payne

Owensboro,KY

Summary

Motivated professional with expertise in team collaboration and innovation. Demonstrates strong communication skills, adaptability in high-pressure environments, and a strong sense of initiative. Proven ability to follow procedures while building trust with clients through empathetic and consistent support. Committed to integrity and making a meaningful impact in any position I hold.

Overview

2
2

Years of mental health experience

10
10

Years of guest/patient relation experience

6
6

Years education

Work History

Bartender

Owensboro Co
Owensboro, KY
02.2025 - Current
  • Delivered exceptional customer service by engaging guests, anticipating needs, and providing personalized drink recommendations and alternatives.
  • Collaborated seamlessly with servers to ensure timely and smooth service, contributing to a consistently positive guest experience.
  • Communicated clearly and calmly to resolve customer concerns and complaints in a professional and solutions-oriented manner.
  • Monitored alcohol consumption to prevent over-service, and ensure compliance with safety, health, and legal regulations.
  • Maintained a clean, organized, and sanitary bar environment by adhering to hygiene protocols.
  • Followed all operational procedures and shift responsibilities with accuracy and accountability, supporting efficient and compliant bar operations.

Crisis Intervention Specialist

Southwestern Behavioral
Evansville, IN
10.2024 - 02.2025
  • Provided immediate emotional and practical support to individuals experiencing acute psychological or situational crises.
  • Delivered crisis support for individuals over the phone, as well as in person, ensuring 24/7 accessibility.
  • Utilized de-escalation strategies to assist in stabilizing individuals in distress, and facilitate safety planning.
  • Documented client interactions and intervention outcomes accurately in case management systems, maintaining strict confidentiality.
  • Educated clients on available community resources, and guided them in accessing ongoing support.
  • Engaged in ongoing professional development to stay current with best practices in crisis response and mental health services.

Mental Health Technician

Deaconess
Evansville, Indiana
10.2023 - 10.2024
  • Documented patient vitals, interactions, and critical events accurately and in full compliance with HIPAA standards.
  • Mitigated patient crises using de-escalation techniques and proactive intervention strategies; consistently fostered calm, safe environments during high-stress situations.
  • Designed and facilitated therapeutic group material focused on recovery, coping, and life skills to reduce the risk of re-hospitalization.
  • Cultivated positive, trauma-informed interactions that promoted trust, stability, and emotional growth for patients.
  • Took initiative beyond assigned duties by independently creating a comprehensive resource list of local services for youth, addiction recovery, housing, food assistance, clothing, and other critical community support—enhancing patient's confidence at discharge as well as long-term care coordination.
  • Stayed current with psychiatric research and best practices, bringing fresh ideas to leadership, and advocating for enhanced patient care protocols.
  • Collaborated with interdisciplinary teams—including nursing, psychiatry, and case management—to deliver holistic, patient-centered care.

Education

Bachelor of Science - Psychology

Kentucky Wesleyan College
Owensboro, KY
03-2026

Skills

  • Crisis intervention and de-escalation
  • Effective and empathetic communication
  • Team collaboration and interdisciplinary coordination
  • Trauma-informed care
  • Customer service and client relations
  • Active listening and needs assessment
  • Documentation and case management systems
  • Confidentiality and HIPAA compliance
  • Resource navigation
  • Adaptability in high-stress environments

References

Christopher Cupples:

Employer

6+ years of working together in a professional capacity

270-302-5861

Jacob Billings:

Former Employer

6 + years working together in a professional capacity

270-903-6518

Joshua Patterson:

Former Employer/co-worker

6+ years of working together in a professional capacity

270-823-5562

Work Preference

Work Type

Full TimeInternship

Location Preference

On-SiteRemote

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