Summary
Overview
Work History
Education
Skills
References
82
Olivia Payne

Olivia Payne

Owensboro,KY

Summary

Motivated professional with expertise in team collaboration and innovation. Demonstrates strong communication skills, adaptability in high-pressure environments, and a strong sense of initiative. Proven ability to follow procedures while building trust with clients through empathetic and consistent support. Committed to integrity and making a meaningful impact in any position I hold.

Overview

2
2

Years of mental health experience

10
10

Years of guest/patient relation experience

6
6

Years education

Work History

Bartender

Owensboro Co
Owensboro, KY
02.2025 - Current
  • Delivered exceptional customer service by engaging guests, anticipating needs, and providing personalized drink recommendations and alternatives.
  • Collaborated seamlessly with servers to ensure timely and smooth service, contributing to a consistently positive guest experience.
  • Communicated clearly and calmly to resolve customer concerns and complaints in a professional and solutions-oriented manner.
  • Monitored alcohol consumption to prevent over-service, and ensure compliance with safety, health, and legal regulations.
  • Maintained a clean, organized, and sanitary bar environment by adhering to hygiene protocols.
  • Followed all operational procedures and shift responsibilities with accuracy and accountability, supporting efficient and compliant bar operations.

Crisis Intervention Specialist

Southwestern Behavioral
Evansville, IN
10.2024 - 02.2025
  • Provided immediate emotional and practical support to individuals experiencing acute psychological or situational crises.
  • Delivered crisis support for individuals over the phone, as well as in person, ensuring 24/7 accessibility.
  • Utilized de-escalation strategies to assist in stabilizing individuals in distress, and facilitate safety planning.
  • Documented client interactions and intervention outcomes accurately in case management systems, maintaining strict confidentiality.
  • Educated clients on available community resources, and guided them in accessing ongoing support.
  • Engaged in ongoing professional development to stay current with best practices in crisis response and mental health services.

Mental Health Technician

Deaconess
Evansville, Indiana
10.2023 - 10.2024
  • Documented patient vitals, interactions, and critical events accurately and in full compliance with HIPAA standards.
  • Mitigated patient crises using de-escalation techniques and proactive intervention strategies; consistently fostered calm, safe environments during high-stress situations.
  • Designed and facilitated therapeutic group material focused on recovery, coping, and life skills to reduce the risk of re-hospitalization.
  • Cultivated positive, trauma-informed interactions that promoted trust, stability, and emotional growth for patients.
  • Took initiative beyond assigned duties by independently creating a comprehensive resource list of local services for youth, addiction recovery, housing, food assistance, clothing, and other critical community support—enhancing patient's confidence at discharge as well as long-term care coordination.
  • Stayed current with psychiatric research and best practices, bringing fresh ideas to leadership, and advocating for enhanced patient care protocols.
  • Collaborated with interdisciplinary teams—including nursing, psychiatry, and case management—to deliver holistic, patient-centered care.

Education

Bachelor of Science - Psychology

Kentucky Wesleyan College
Owensboro, KY
03-2026

Skills

  • Crisis intervention and de-escalation
  • Effective and empathetic communication
  • Team collaboration and interdisciplinary coordination
  • Trauma-informed care
  • Customer service and client relations
  • Active listening and needs assessment
  • Documentation and case management systems
  • Confidentiality and HIPAA compliance
  • Resource navigation
  • Adaptability in high-stress environments

References

Christopher Cupples:

Employer

6+ years of working together in a professional capacity

270-302-5861

Jacob Billings:

Former Employer

6 + years working together in a professional capacity

270-903-6518

Joshua Patterson:

Former Employer/co-worker

6+ years of working together in a professional capacity

270-823-5562

Work Type

Full TimeInternship

Work Location

On-SiteRemote