OLIVIA PEREZ
Seagoville,TX
Summary
Respectful, Friendly, Energetic, and very Driven, with strong background in medical office. A Front Desk Receptionist/Medical Assistant with several years of experience providing exceptional customer service. Excellent at working both as a Team Player or working as an Individual. Skilled at facilitating efficient flow of patient/customers from check-in to check-out. Always willing to take on any task and adapt quickly to new needs and policies.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
Dr. Aaron Kreisler/Comprehensive Pediatric Care
2009.03 - Current
- Enthusiastically welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Check people in and out and take payments when checking out
- Perform clerical duties, such as scheduling appointments, filing, and photocopying
- Answering a multi-line phone system, taking messages, and scheduling patient appointments,
- Verifying each patients' insurance and eligibility benefits
- Ensured availability of treatment information by filing and retrieving patient records
- Protected patient data through strict compliance with HIPAA requirements
- Translator for Spanish speaking patients
- Processed end-of-day reports
- Helped patients by telephone and in-person to resolve various scheduling issues
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Supported accounting by reconciling daily payment charges and maintaining accurate records
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly
- Assisted with billing by classifying patient information correctly, verifying patients' insurance coverage and following up on missing and incorrect information
- Prepared for upcoming appointments by printing patient information and forms
- Transmitted medical records and correspondence on behalf of patients and practitioners
- Updated patient medical records with direct intake information
- Medical Assistant Duties
MEDICAL ASSISTANT
Rockwall Pediatrics
2006.01 - 2009.02
- Greeted and delivered exceptional guest relations to incoming visitors and Patients professionally, provided friendly, knowledgeable assistance
- Performing patient vitals
- Coordinated smooth appointment by handling initial consultations and documentation
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Maintained team productivity by organizing charts, and entering all information into patients charts
- Coordinated efficient office schedules based on patient and provider availability
- Verified level of supplies and requested new inventory to meet service levels
- Cleaned, prepared, and maintained examinations rooms
- Supported patient care by conducting new patient intake
- Perform various test for providers
- Private/State Vaccine Reports (TVFC)
Education
Medical Assistant Diploma - Medical Assisting/Receptionist
Remington College
Garland, TX02.2006
GED - Accounting
North Texas Jobcorps
McKinney, Texas07.1999
Skills
- Computer Literate
- Excel, Data Entry, Microsoft Word, Google Docs
- Clean & Professional Appearance
- Great at Multitasking/Communication
- Ability to Stay Calm Under Pressure
- Team Player - Leader
- Customer Service
- Very Organized & Detailed Oriented
- Insurance verification (Medicaid)
- Medical records maintenance
- Payment processing
- EPIC Software
- Lytec Software
- Practice Fusion
- Medisoft Software
- Patient POP
- Medical Assistant
- Multi Phone Line
Timeline
Front Desk Medical Receptionist
Dr. Aaron Kreisler/Comprehensive Pediatric Care
2009.03 - Current
MEDICAL ASSISTANT
Rockwall Pediatrics
2006.01 - 2009.02
Medical Assistant Diploma - Medical Assisting/Receptionist
Remington College
GED - Accounting
North Texas Jobcorps
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