Olivia Perkovich
Austin,TX
Summary
Dynamic Healthcare Operations and Patient Success Manager with over 7 years of experience in optimizing clinical workflows, enhancing patient care, and streamlining healthcare processes. Proven expertise in leveraging Epic systems to improve service delivery and operational efficiency across dental, medical, and senior care environments. Committed to fostering innovative practices that strengthen provider-patient connections and drive service excellence. Collaborative team player focused on strategic planning and process improvements to achieve organizational goals and enhance overall business performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pacific Dental Health
09.2024 - 07.2025
- Manage daily operations, enhancing scheduling efficiency with Epic.
- Reduce patient wait times by 18% through streamlined front-desk processes.
- Present treatment plans, improving case acceptance via patient education.
- Optimize same-day insurance verification, effectively reducing A/R days.
- Administer employee records and benefits using Workday HRIS.
- Maintained accurate financial records and reports, ensuring compliance with industry standards and facilitating informed decision-making.
- Ensured patient comfort, parent communication, and guidelines during dental procedures.
Senior Operations Manager
Well-Med/Optum Senior Center
04.2024 - 08.2024
- Led wellness programs, achieving 100% survey readiness, and enhancing senior health outcomes.
- Executed staff training and policy updates, boosting compliance and care quality.
- Collaborated with providers, improving program engagement and participation metrics.
- Analyzed participant feedback to refine wellness programs, enhancing satisfaction and engagement across all activities, and fostered a collaborative environment among staff, promoting teamwork that elevated service delivery and care quality.
Client Service Supervisor
Aveanna Healthcare
06.2023 - 03.2024
- Enhanced patient satisfaction scores by implementing performance dashboards and clinician coaching.
- Strengthened client relationships, boosting satisfaction and retention.
- Decreased clinician overtime through an Excel-based staffing matrix.
- Conducted consultations, identified growth opportunities, and managed client portfolios.
- Managed care schedules for an estimated 45 patients, ensuring consistent staffing and uninterrupted home health services.
Administrative Manager/Emergency Room Health Technician
U.S. Department of Veterans Affairs contracted with AB Staffing Agency
06.2022 - 05.2023
- Maintained 98% accuracy in patient records, ensuring compliance and operational efficiency.
- Reduced ECG triage times by 15 minutes, improving emergency response and patient care.
- Facilitated program execution, data analysis, and reporting to optimize operations.
- Acted as liaison between providers and patients, enhancing communication and service delivery.
- Collected vital signs, performed EKGs, administered injections, and assisted with minor procedures, including venipuncture, glucose monitoring, and specimen collection.
- Delivered compassionate, trauma-informed care with a deep understanding of veteran-specific needs.
CNA Medical Surgical Unit/Health Technician Spinal Cord Injury Unit
U.S. Department of Veterans Affairs
12.2018 - 05.2020
- Provided direct patient care to veterans in a fast-paced Med-Surg unit, assisted with ADLs, ambulation, hygiene, and repositioning to prevent pressure ulcers.
- Supported with CPRS readings/documenting while monitoring patients for signs of distress, infections, and promptly reported findings to RNs and physicians by giving timely and accurate reporting.
- Maintained a safe and clean environment, following strict infection control and fall prevention protocols.
- Collaborated with teams to ensure holistic, veteran-centered care and delivered care while focusing on mobility, accuracy, and program support within VA protocols.
- Ensured HIPAA Guidelines, Pressure-Ulcer Prevention, and EHR accuracy.
Education
B.S. - Healthcare Administration & Management
Walden University
Minneapolis, MN05.2023
A.S. - Science Studies
Community College of Denver
Denver, CO05.2021
Skills
- Epic Systems, Workday, HRIS Patient Experience, A/R Reduction, Staff Tracking, KPI Reporting, Healthcare Compliance, MS Word/Teams, Patient Access Scheduling, HIPAA, Compliance, & Credentialing Support
- Certified Nursing Assistant, Medical Assistant, and Phlebotomy experience while obtaining a BS in Healthcare Management
Timeline
Operations Manager
Pacific Dental Health
09.2024 - 07.2025
Senior Operations Manager
Well-Med/Optum Senior Center
04.2024 - 08.2024
Client Service Supervisor
Aveanna Healthcare
06.2023 - 03.2024
Administrative Manager/Emergency Room Health Technician
U.S. Department of Veterans Affairs contracted with AB Staffing Agency
06.2022 - 05.2023
CNA Medical Surgical Unit/Health Technician Spinal Cord Injury Unit
U.S. Department of Veterans Affairs
12.2018 - 05.2020
A.S. - Science Studies
Community College of Denver
B.S. - Healthcare Administration & Management
Walden University
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