Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Olivia Perry

Palatine,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

HRIS Implementation Specialist

Propay HR
02.2024 - Current
  • Quickly adapted to the role in implementing and onboarding new clients
  • Assisting with in-depth projects for management, including being one of the first users to test out the case portal, as well as accurately troubleshoot important client system malfunctions.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Managed multiple implementation projects concurrently, while maintaining strict deadlines without compromising quality.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Utilizing and streamlining communications between Paycor and the HRIS Team to better assist client issues
  • Building out, managing, and providing data spreadsheets for a better client experience.

Implementation Analyst – Partner Integration | Employee Navigator

Paylocity Corp
10.2022 - 02.2023
  • utilizing prior implementation payroll skills, along with project management skills to assist clients and brokers in bridging the gap between third party benefit administrative platforms and the Paylocity payroll platforms.
  • Utilized strong communication skills to present progress updates and recommendations to clients throughout each project phase.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
  • Improved system efficiency by analyzing and implementing software solutions for clients and department structure.
  • Managing and Maintaining client benefit data through the use of spreadsheets to accurately ensure a proper transition and flow of data
  • Utilizing basic SQL to help assist client needs pertaining to the HR software they utilize
  • Implementing and integrating 360* data transfers between Paylocity and Employee Navigator, Ease, BSwfit, Health Equity, Optum Bank, Sterling, Wex and more


Emerging Markets Implementation Consultant 1

Paylocity Corp
08.2021 - 10.2022
  • Working with small business clients which include 50 or less employees, guiding them through the transition from a previous provider to the Paylocity platform
  • Adjusted to quick turnover deadlines to ensure payrolls processed according to deadlines
  • Utilized internal software databases to balance prior quarter wages dependent on company structure and needs
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Collaborated with internal departments to confirm timely and accurate delivery with strict deadlines pertaining to payroll and integrations for clients.
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Studied and refined knowledge of multi-state tax requirements and laws to fix each clients needs

Student Accounts / Financial Aid Assistance

Rockford Career College
03.2021 - 08.2021
  • Coaching students on late payments and none payments pertaining to their tuition contracts
  • Verifying student payment contracts and updating expiring contracts
  • Managing the internal AHED database of collections none payments and ensuring that all collections submissions are accurate and up to date
  • Managing VOYA payments between the director of financial aid and the student aid offices
  • Running and ensure accurate and legal testing and certifying within the state run test center to the general public for vocational, trade, and licensing careers .
  • Coordinating weekly touch points between departments and the director of the campus to ensure proper flow of student and teach relations.

Office Manager

Roto Rooter
10.2018 - 10.2019
  • Supervise a team of 7 customer service agents spread among three different departments.
  • Handled all onboarding for incoming office new hires, as well as new hire technicians
  • managed HR-related tasks including but not limited to payroll, insurance and benefits assistance, legal plumber documentation require by the state.
  • Tracked, updated, and communicated with the Illinois State Unemployment legal process and Illinois State Department of Security.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive client information with discretion.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Office Manager

Weedman Lawncare
06.2015 - 10.2018
  • Supervised a team of 5 client service representatives including 2 remote employees in Ohio
  • Built from the ground up and implemented a streamlined an successful accounts payable process to ensure all collection goals were met by each individual CSR
  • Set and managed daily, and weekly goals for each employee to ensure monthly and quarterly goals are obtained
  • Forecasted future department needs and objectives and setting an action plan to ensure all company needs are met.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Implemented new software for financial management, significantly reducing errors in budget reports and expense tracking.
  • Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
  • Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
  • Managed the hiring and terminations for the department.
  • Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
  • Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.

Owner

Cuture Salon inside Phenix Salon Suites
04.2014 - 09.2016
  • Personal Sole Proprietorship hair salon suite business owned by me.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Education

licensed - Cosmetology

Eric Alexander University of Cosmology
Mount Prospect, IL

Certification Program - Business Administration And Management

Harper Community College
Palatine, IL

Diploma -

Fremd High School
Palatine, IL

Palatine High School -

Polish School
Palatine, IL

Skills

  • Salesforce
  • Zendesk
  • Onelogin OSS
  • Microsoft programs and IOS software
  • Type 60 wpm
  • Outlook
  • Google
  • Outlook software
  • Web page design
  • Onboarding
  • Sales seminar courses completed
  • Oracle
  • DOS systems

    • Call Center Operations

    Problem-solving abilities

  • Payroll Integrations
  • Data and Partner Integrations
  • Benefit Suites
  • Project Management
  • Software Implementation
  • Customer Support
  • Project Planning
  • Data Migration
  • Customer Service
  • Problem-Solving
  • Workforce Planning
  • Organizational Skills
  • Interpersonal Skills

Languages

Polish
Native or Bilingual

References

References available upon request.

Timeline

HRIS Implementation Specialist

Propay HR
02.2024 - Current

Implementation Analyst – Partner Integration | Employee Navigator

Paylocity Corp
10.2022 - 02.2023

Emerging Markets Implementation Consultant 1

Paylocity Corp
08.2021 - 10.2022

Student Accounts / Financial Aid Assistance

Rockford Career College
03.2021 - 08.2021

Office Manager

Roto Rooter
10.2018 - 10.2019

Office Manager

Weedman Lawncare
06.2015 - 10.2018

Owner

Cuture Salon inside Phenix Salon Suites
04.2014 - 09.2016

Diploma -

Fremd High School

Palatine High School -

Polish School

licensed - Cosmetology

Eric Alexander University of Cosmology

Certification Program - Business Administration And Management

Harper Community College

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