Olivia Peters
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operating Partner
Freddy's Frozen Custard & Steakburgers
10.2021 - Current
- Increases operational efficiency by streamlining processes and implementing innovative strategies.
- Improves overall customer satisfaction through timely and effective problem resolution.
- Leads a high-performing team, fostering an environment of collaboration and continuous improvement.
- Cultivates strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Establishes comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Shift Supervisor
Mike's Carwash
04.2021 - 09.2021
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
- Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
- Maintained cleanliness of entire facility, including vacuum bays, ensuring a positive experience for all clients.
Supervisor
Freddy's Frozen Custard & Steakburgers
08.2019 - 04.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Cashier
Kroger
07.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Cozaddale Baptist Academy
Goshen, OH05.2020
Skills
- Efficiency Optimization
- Facilities Management
- Regulatory Compliance
- Organizational Skills
- Problem Solving
- Illustration Abilities
Certification
Obtained ServSafe Certification.
Affiliations
- Enjoys music, reading, and illustrating.
Timeline
Operating Partner
Freddy's Frozen Custard & Steakburgers
10.2021 - Current
Shift Supervisor
Mike's Carwash
04.2021 - 09.2021
Supervisor
Freddy's Frozen Custard & Steakburgers
08.2019 - 04.2021
Cashier
Kroger
07.2018 - 06.2019
High School Diploma -
Cozaddale Baptist Academy
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