Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Olivia Peterson

Minot,ND

Summary

Dynamic and dedicated professional with extensive experience at Burger King, excelling in customer service and team leadership. Proven track record in training staff and managing inventory effectively, enhancing operational efficiency. Skilled in conflict resolution and employee performance evaluation, committed to fostering a positive work environment and driving sales growth. Dedication, works hard, and commited

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
05.2022 - Current
  • Assisted in daily operations, ensuring efficient service and customer satisfaction.
  • Trained new team members on operational procedures and safety protocols.
  • Managed inventory levels, reducing waste through effective stock management.
  • Implemented promotional strategies to enhance product visibility and sales.

Team Lead

Burger King
09.2015 - 05.2022

My job was to start traing to learn how to become a manager.I trained as a Team Lead then later on became a Shift Manager...I also hired our crew members, but wasnt alloed to fire anyone unless i was told too.. I trained employees on your proper food handling skills. I also learned how to do pay roll and doing inventory paper worrk.. Taking control on our Burger King inspections and Health Inspections when I would run the store...I would also help customers on a daily basis good or bad.. In the last 10yrs of being at the mall I have missed 3 days of work.. I have the Dedication and hard work..I love people and happy to help others

Sales Associate

Party City
09.2016 - 03.2019

I was originally was hired to be seasonal for Halloween, but later was asked to stay on board after the season was over. i was trained on registers and putting away back stock/ unload merchandise.. Customer Servie was also key..Loved helping people find the perfect selection on items for a party or costumes..Covid happened and i removed myself from juggling 2 jobs and stayed with Burger King.

Crew Member

Burger King
06.2010 - 06.2015

I originally started at Arrowhead Burger King in 1997. I quit and came back several times i came back to Burger King in 2010 a year before the flood then later transferred to Broadway BK in September of 2011..

Over the years i have lots of great Customer Service. Learned lots of usefull skills along the way

Education

GED -

Magic City Campus/Adult Learning Center
Minot, ND
05.1999

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Orientation and training
  • Employee performance evaluation
  • Employee performance evaluations
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Recruitment and hiring
  • Inventory management
  • Customer service and satisfaction
  • Teamwork and collaboration
  • Computer skills
  • Hiring and training
  • Work Planning and Prioritization
  • Professional and courteous

Accomplishments

Have received an Eagle Award, Is ServeSafe certified in food safety.

  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Certification

Serve safe/Food safety

Languages

Sign Language
Professional Working

Timeline

Assistant Manager

Burger King
05.2022 - Current

Sales Associate

Party City
09.2016 - 03.2019

Team Lead

Burger King
09.2015 - 05.2022

Crew Member

Burger King
06.2010 - 06.2015

GED -

Magic City Campus/Adult Learning Center
Olivia Peterson