Olivia Phillips
Dog Bather
Gallatin,TN
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Dog Grooming Apprentice
PetSmart
Skokie, IL
07.2022 - Current
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated visitors and staff on proper animal care and handling.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Manager
PetSmart
Glenview, IL
12.2021 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
PetSmart
Glenview, IL
03.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Niles North HighSchool
Skokie, IL 08.2017 - 05.2021
Skills
Decision-Making
Timeline
Dog Grooming Apprentice
PetSmart
07.2022 - Current
Manager
PetSmart
12.2021 - 07.2022
Cashier
PetSmart
03.2021 - 12.2022
High School Diploma -
Niles North HighSchool
08.2017 - 05.2021
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