Olivia Phillips
Madison,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and continue learning.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
Smart Data Solutions
03.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols, ensure all Personal Health Information (PHI) is kept confidential following HIPAA standards
- Accurately enter data in the QuickClaim system using the constant supply of images
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- 100% Independent Work
Patient Care Coordinator
Navvis HealthCare
01.2024 - 09.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- efficiently scheduling appointments
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Benefits Specialist
Employee Trust Funds Department - State Of WI
03.2020 - 03.2024
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Sending emails secure with confidential information, sending mail with confidential info via certified mail.
- Participating in meetings, Giving opinions, ideas, and thoughts about how we can improve our day to day work, how to best communicate with each other, procedure updates etc.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement, running monthly reports based on member data.
- Calculation of Sick Leave benefits, Annuity payments, Public Safety Officer Retiree Benefits, etc.
- Checked employees' benefits enrollment for accuracy and inputted all data into different software systems.
- Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
- Collaborated with payroll to ensure accurate benefits deductions and avoid discrepancies.
Senior Support Specialist
Fetch Rewards
12.2017 - 01.2021
- Developed and implemented training initiatives for new hires in a tech start up company Diagnosed and troubleshot hardware, software and network issues. Collected examples of various technical issues to create JIRA's and escalate.
- Proactively identified gaps in internal documentation, creating new materials or updating existing content accordingly.
- Championed best practices in ticket handling and case management, resulting in improved issue tracking accuracy.
- Contributed to product development efforts by providing valuable user feedback from support interactions.
- Tracked KPIs and created continuous improvement plans.
- Served as a subject matter expert for the support team, providing guidance on escalated cases.
- Accommodating different learning styles and training methods, such as one on one training, visuals, hands-on, etc.
- Attending daily, weekly, monthly, and quarterly meetings. Recording meetings and taking notes Assisting support specialist with questions and day to day tasks. Finding innovative ways to teach and help retain topics and information.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Education
No Degree - Accounting/Finance
Southern New Hampshire University
Hooksett, NHSkills
- Data Analysis
- Attention to detail
- Critical thinking
- Computer literacy
- Time management
- Organization
- Leadership
- Problem solving
- Active Listening
- Adaptability
- Research
- Decision-making
Technical Proficiencies
- Excel
- Epic
- Coreo
- Sage
- Word
- Outlook
- PowerPoint
- Zendesk
- SharePoint
- Adobe Acrobat Pro
- Microsoft Teams
- OnBase
- ETC,
Timeline
Patient Care Coordinator
Navvis HealthCare
01.2024 - 09.2024
Data Entry Specialist
Smart Data Solutions
03.2023 - Current
Benefits Specialist
Employee Trust Funds Department - State Of WI
03.2020 - 03.2024
Senior Support Specialist
Fetch Rewards
12.2017 - 01.2021
No Degree - Accounting/Finance
Southern New Hampshire University
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