Olivia Phillips
Oregon,WI
Summary
Adept professional effective at multitasking and prioritizing work to successfully handle tenant and business needs. Proven skills in recordkeeping, contract management and tenant relations. Manages files and contacts smoothly to stay on top of prospect contacts and current community demands.
Overview
12
12
years of professional experience
Work History
Multi-site Community Director
Weidner Apartment Homes
01.2023 - Current
- Manages onsite maintenance, leasing consultants, and vendors across multiple sites, ensuring that all tasks and services are completed on schedule and in compliance with company standards
- Coordinates daily operations at each location to maintain smooth facility functionality and maximize tenant satisfaction
- Monitors the financial performance of each location to ensure costs stay within budget and resources are efficiently allocated
- Maintained documentation, wrote reports and tracked expenses using Yardi CRM.
- Built relationships with residents, families and community.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Developed and implemented unique and engaging activities for residents.
Community Director
Weidner Apartment Homes
01.2021 - 01.2023
- Manage daily operations of a multi-family market apartment community including a diverse staff of leasing, maintenance, and 3rd party vendors
- Daily monitoring of pricing, advertising, and employee engagement to optimize sales
- Create and adhere to annual budget, delinquency management and vendor contracts
- Manage customer satisfaction and mitigate any customer issues quickly and to the highest quality
Leasing Consultant
Weidner Apartment Homes
01.2020 - 01.2021
- Assist prospective residents in finding apartments that align with their lifestyle, specific needs, and preferences such as budget and location.
- Build and maintain relationships with prospective residents, offering personalized follow-ups and support throughout the leasing process, fostering a sense of trust and increasing the likelihood of lease conversions
- Assisting the Community Director with budgetary decisions, resident retention, renewal notices and facility management.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Market Delivery Operations Supervisor
Home Depot
01.2018 - 01.2020
- Supervise 7-10 associates, coach on safety, performance, development, and manage inventory
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Department Supervisor, Pro Account Sales Associate
Home Depot
01.2013 - 01.2018
Education
Business Management
Parkland College
Champaign, ILSkills
- Leadership and Team Management
- Project Management
- Operational efficiency
- Vendor Management
- Financial Management & Budgeting
- Microsoft Office
- Yardi CRM
- Digital communications
Awards
Weidner Apartment Homes -Most Improved, Customer Satisfaction, Rookie of the Year, Best Curb Appeal
Home Depot - Homer Award
Timeline
Multi-site Community Director
Weidner Apartment Homes
01.2023 - Current
Community Director
Weidner Apartment Homes
01.2021 - 01.2023
Leasing Consultant
Weidner Apartment Homes
01.2020 - 01.2021
Market Delivery Operations Supervisor
Home Depot
01.2018 - 01.2020
Department Supervisor, Pro Account Sales Associate
Home Depot
01.2013 - 01.2018
Business Management
Parkland College
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