Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Plataniotis

North Royalton,OH

Summary

Adaptable and driven professional with 8 years of experience in the service, manufacturing, and sales industries. Proven track record of delivering efficient and collaborative results while leveraging strong time management and networking abilities. Adept at multitasking, providing exceptional customer service, and fostering positive team dynamics. Proficient in inventory management, order processing, and utilizing in-house software systems. Seeking opportunities in the marketing field to apply acquired skills and gain valuable experience. Committed to continuous learning and professional growth in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front End Associate

Heinen's Grocery Store
11.2021 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and ensuring a positive shopping experience.
  • Efficiently operated cash registers, handled cash and credit card transactions, and balanced drawers accurately.
  • Processed and packaged online orders with precision, adhering to quality standards and delivery timelines.
  • Maintained a clean, organized, and inviting checkout area, fostering a welcoming environment for customers.
  • Demonstrated strong time management skills by consistently arriving on time and managing multiple tasks simultaneously.
  • Collaborated effectively with team members to streamline operations and ensure efficient customer flow.

Waitress

Mom's Deli & Grille
06.2016 - Current
  • Expertly handles multiple tasks simultaneously, including taking orders, serving food and beverages, and ensuring prompt service in a fast-paced environment.
  • Demonstrates exceptional communication and interpersonal skills by clearly conveying specials, menu items, and order details to customers and coordinating efforts with kitchen staff.
  • Excels in a leadership role, delegating tasks and providing guidance to team members during high-stress shifts to maintain efficient operations.
  • Manages online and phone orders, accurately inputting details into the point-of-sale system and ensuring proper packaging for delivery or pickup.
  • Fosters a warm and inviting ambiance by greeting guests warmly, making menu recommendations, and anticipating their needs to deliver an exceptional dining experience.
  • Resolves customer concerns and complaints promptly and professionally, prioritizing customer satisfaction and building rapport.

Office Assistant Intern

Valco Valley Tool & Die
05.2022 - 06.2022
  • Collaborated closely with supervisor to assist with daily administrative tasks, ensuring efficient office operations.
  • Actively participated in monthly manager meetings, demonstrating strong listening skills and attention to detail in documenting updates and action items.
  • Effectively communicated with colleagues across various departments, fostering positive working relationships and streamlining cross-functional processes.
  • Maintained organization by filing and archiving important documents, facilitating easy retrieval and ensuring compliance with record-keeping protocols.
  • Accurately tracked and documented daily inventory levels of raw materials, utilizing the company's in-house software to ensure timely replenishment.
  • Demonstrated proficiency in using the company's proprietary software to monitor inventory levels and generate insightful reports.
  • Processed and filed work order forms for customers, ensuring accurate capture of requirements and facilitating smooth order fulfillment.
  • Exhibited a proactive approach to learning and a willingness to take on additional responsibilities to support the team's efforts.

Sales Assistant

MT & Associates
09.2021 - 11.2021
  • Established rapport and fostered strong relationships with manufacturing businesses through clear and professional communication over the phone.
  • Demonstrated expertise in articulating complex business matters, effectively conveying service information, and addressing client inquiries.
  • Utilized QuickBooks proficiently to accurately input and manage payroll records, ensuring timely and error-free processing.
  • Crafted compelling and detailed job descriptions by leveraging online platforms such as Indeed and ZipRecruiter, attracting qualified candidates.
  • Collaborated closely with supervisors, providing regular updates and seeking guidance to align efforts with organizational goals.

Education

Bachelor of Arts - Business Administration And Marketing

Baldwin Wallace University
Berea, OH
05.2024

Skills

  • Time Management
  • Communication
  • Organization
  • Adaptability
  • Leadership
  • Collaboration

Certification

  • Google Analytics Certification
  • HubSpot Email Marketing Certification
  • HubSpot Social Media Marketing Certification

Timeline

Office Assistant Intern

Valco Valley Tool & Die
05.2022 - 06.2022

Front End Associate

Heinen's Grocery Store
11.2021 - Current

Sales Assistant

MT & Associates
09.2021 - 11.2021

Waitress

Mom's Deli & Grille
06.2016 - Current

Bachelor of Arts - Business Administration And Marketing

Baldwin Wallace University

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Olivia Plataniotis